Alexander Swalko
Estacada, OR
Summary
Dedicated and detail-oriented professional with over 6 months of experience at NW Natural. Proficiently performs tasks using a wide range of hand tools to maintain the functionality and safety of equipment. Communicates effectively with both customers and supervisors to resolve issues and maintain service excellence. Quick to adapt to new challenges and responsibilities, and consistently demonstrates a proactive approach to work. Eager to contribute strong problem-solving abilities and a commitment to high-quality service in a dynamic team environment.
Overview
8
8
years of professional experience
Work History
Field Maintenance Worker
NW Natural
07.2024 - Current
- Route days to complete work orders in an efficient manner
- Communicate effectively with resource management
- Use proper PPE and situational awareness to ensure a safe work environment
- Practice safe driving habits using the 5 keys in the Smith Driving System
- Use a variety of handle tools to shut off, maintain, and replace parts on meter sets
- Effectively and tactfully communicate with customers
Taphouse Manager/Draft Technician
The Growler Run - Oregon City, OR
03.2017 - 07.2024
- 7 years of experience in a fast-paced bartending environment
- Build relationships with customers and coworkers with a high focus on customer service
- Diagnose problems within our systems and determine effective solutions
- Establish priorities when solving problems while still providing a positive experience for the customer
- Install and repair pressurized beverage lines, gas lines, and set pressure with regulators using a variety of hand tools
- Handle escalated customer interactions and defuse tense situations professionally
Education
Associate of Arts Oregon Transfer Degree -
Clackamas Community College
07-2016
Skills
- Tactfully resolve issues with customers
- Streamline work flow
- Equipment operation, maintenance and repairs
- System and equipment diagnostics
- Establish priorities and adapt to changes
- Hand tool proficiency
Timeline
Field Maintenance Worker
NW Natural
07.2024 - Current
Taphouse Manager/Draft Technician
The Growler Run - Oregon City, OR
03.2017 - 07.2024
Associate of Arts Oregon Transfer Degree -
Clackamas Community College
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