Alexander Tabangcura
931 Peach Street, Wahiawa,HI
Summary
Dynamic and results-driven professional with extensive experience in inventory management and customer service at Spectrum. Proven ability to enhance operational efficiency and accuracy through effective problem-solving and organization. Skilled in forklift operation and fostering positive workplace environments, consistently achieving high customer satisfaction and retention rates.
Overview
20
20
years of professional experience
Work History
Storekeeper I
Board Of Water Supply - City And County Of Honolulu
08.2024 - Current
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ordered goods from various vendors to maintain store merchandise levels.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Minimized losses due to spoilage or damage by implementing proper handling techniques and storage conditions for goods.
- Monitored merchandise on shelves and in storage using inventory control system.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Use JDE to check and count all product inventories.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Documented shipping and receiving records to confirm receipt of orders.
- Operated forklifts and hand trucks to restock department supply locations.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Office Assistant III
City & County Of Honolulu DCS CAD
12.2019 - 08.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
Retention Customer Service Representative
Spectrum
05.2014 - 09.2019
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Ensured compliance with industry regulations and company policies throughout all dealings with customers.
- Collaborated with team members to implement new strategies for improving overall customer retention.
- Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Installation Technician
Spectrum
05.2012 - 05.2014
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Conducted regular maintenance checks on previously installed systems, prolonging their lifespan and improving overall system performance.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
- Streamlined workflow for faster job completion through effective communication with team members.
- Customized installation plans to meet specific client needs, facilitating smooth transition to new systems.
- Enhanced customer satisfaction by efficiently troubleshooting and repairing wide range of residential broadband issues.
- Reduced repeat service calls with meticulous attention to detail during initial installations and repairs.
Store Manager
General Nutrition Centers
05.2005 - 05.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
Associate Degree in Occupational Studies - Automotive, Diesel And Industrial Technology
Universal Technical Institute
Avondale, AZ08-2024
Skills
- Problem-solving
- Inventory management
- Warehouse operations
- Store opening and closing
- Multitasking and organization
- Data entry
- Friendly and positive
- Workplace safety
- Truck loading
- Inventory coordination
- Inventory tracking and storage
- Customer service
- Forklift operation
Timeline
Storekeeper I
Board Of Water Supply - City And County Of Honolulu
08.2024 - Current
Office Assistant III
City & County Of Honolulu DCS CAD
12.2019 - 08.2024
Retention Customer Service Representative
Spectrum
05.2014 - 09.2019
Installation Technician
Spectrum
05.2012 - 05.2014
Store Manager
General Nutrition Centers
05.2005 - 05.2012
Associate Degree in Occupational Studies - Automotive, Diesel And Industrial Technology
Universal Technical Institute
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