Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexander Tacla

Houston,TX

Summary

Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Key Holder

Movies and Games Galore
11.2024 - Current
  • Assisted in maintaining store organization and cleanliness to enhance customer experience.
  • Supported inventory management by restocking shelves and monitoring product levels.
  • Engaged with customers to provide product information and resolve inquiries effectively.
  • Collaborated with team members to execute promotional displays and merchandising strategies.

Cashier/Bartender

Torchy's Tacos
04.2023 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained accurate cash register balances through diligent cash handling practices.
  • Assisted in training new cashiers on operational procedures and customer engagement techniques.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Crafted cocktails and beverages to enhance customer experience.
  • Managed inventory and restocked supplies to ensure operational efficiency.

Event Security Guard

Black & White Tuxedo Security
06.2020 - 04.2023
  • Monitored crowd behavior to ensure safety and compliance with event regulations.
  • Conducted thorough security checks of entrances and exits to prevent unauthorized access.
  • Coordinated with event staff to manage emergency situations and maintain order.
  • Trained new security personnel on protocols and best practices for effective event management.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.

Manager

Movie Galore
09.2017 - 05.2020
  • Mentored and trained junior sales staff, enhancing team performance and productivity.
  • Conducted regular performance reviews, providing actionable feedback to enhance team skills.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Server/Cashier

The Donkey
07.2016 - 07.2017
  • Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
  • Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
  • Trained and mentored new staff, promoting teamwork and operational excellence.
  • Coordinated food and beverage orders with kitchen staff for timely service delivery.

Education

Sam Rayburn
Pasadena, TX

Skills

  • Customer service
  • Cash handling accuracy
  • Training and mentoring
  • Safety enforcement
  • Multitasking and prioritizing

Certification


  • Security Training - April 2025

Languages

Spanish
Native or Bilingual

Timeline

Key Holder

Movies and Games Galore
11.2024 - Current

Cashier/Bartender

Torchy's Tacos
04.2023 - Current

Event Security Guard

Black & White Tuxedo Security
06.2020 - 04.2023

Manager

Movie Galore
09.2017 - 05.2020

Server/Cashier

The Donkey
07.2016 - 07.2017

Sam Rayburn

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