Alexander Tannone
Orlando
Summary
Dynamic professional with a proven track record at Best Buy as a Geek Squad Agent Installer, excelling in customer service and A/V solutions. Recognized for enhancing client satisfaction through effective problem-solving and strong communication skills, while streamlining operations to boost efficiency and foster lasting relationships. Team player who helps and works with colleagues to grow the team as a whole.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Geek Squad Agent Installer
Best Buy
10.2018 - Current
- Assisted customers in product selection, providing knowledgeable guidance on features and benefits.
- Being knowledgeable about Florida codes for residential and commercial properties while performing projects.
- Completing attic work of running cable, fiber, speaker wire, a/v wire, Ethernet, etc to each and every source of the project.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Enhanced client portfolio by identifying and securing new partnerships.
- Analyzed competitive landscape to adjust strategies and stay ahead in market.
- Increased customer satisfaction with personalized follow-up strategies.
- Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
- Developed new business and managed new and existing clients.
Head Golf Professional
Twin Rivers Golf Club
08.2011 - 09.2018
- Assisted in managing daily golf operations and member services.
- Provided support for scheduling tee times and organizing tournaments.
- Learned to operate golf management software for member tracking.
- Developed knowledge of golf equipment maintenance and care procedures.
- Increased membership retention rates with exceptional customer service and consistent communication efforts.
- Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
- Improved golf course operations by implementing efficient scheduling and staff management techniques.
- Enhanced member experience through personalized instruction and tailored golf programs.
- Implemented innovative marketing strategies to showcase the club''s amenities and attract potential members.
- Facilitated smooth transitions during major renovation projects, minimizing disruption to members'' enjoyment of facilities.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
- Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.
- Managed relationships with key vendors effectively to secure optimal pricing on products and services used throughout the club.
- Oversaw junior golf programs, inspiring young players while promoting sportsmanship and teamwork values.
- Coordinated seasonal leagues and social events tailored towards varying age groups within our membership base.
- Engaged with members to gather feedback for service improvement initiatives.
- Supported merchandising efforts by organizing inventory displays in the pro shop.
- Participated in training sessions on course rules and etiquette for players.
- Collaborated with team members to enhance customer service experiences.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Spearheaded charity events at the club, strengthening ties with local organizations while providing valuable fundraising opportunities.
- Cultivated strong relationships within the local community, fostering goodwill and raising awareness about the club''s offerings.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Education
Bachelor of Education -
University of Central Florida
Orlando, FLSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- A/V Specialist
- Problem-solving
- Goal-oriented mindset
- Critical thinking
- Strong communication
- Attention to detail
Certification
FASA/BASA Certified
Timeline
Geek Squad Agent Installer
Best Buy
10.2018 - Current
Head Golf Professional
Twin Rivers Golf Club
08.2011 - 09.2018
Bachelor of Education -
University of Central Florida