Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEXANDER TERN

OAKLAND

Summary

All around experienced. Heavy lifting, quick learning with years of extensive expertise in customer service and team management. Skilled in training staff, coordinating logistics, and maintaining high customer satisfaction through effective communication and problem-solving. Demonstrates a strong commitment to operational excellence and creating a positive work environment, eager to leverage skills in new opportunities.

Overview

12
12
years of professional experience

Work History

CLIENT SERVICES COORDINATOR

GSC National
10.2022 - 05.2025
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR

First Choice Coffee Service
02.2022 - 08.2022
  • Promoted clean, safe, friendly work environment for employees and guests.
  • Oversaw daily office operations to ensure consistent service delivery.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Led team employees, fostering positive work environment through effective communication.
  • Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions for office generating monthly and annually.

CUSTOMER SERVICE REPRESENTATIVE

First Choice Coffee Service
10.2020 - 02.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Developed strong customer relationships to encourage repeat business.

COFFEE/WATER TRUCK DRIVER

First Choice Coffee Service
09.2019 - 10.2020
  • Drove trucks to and from job sites to deliver supplies.
  • Coordinate national supply chain logistics, enhancing efficiency and client satisfaction.
  • Collaborate with Port of Oakland to streamline logistics operations.
  • Generate detailed reports for clients and company, ensuring data accuracy.
  • Foster team cohesion to improve regional transportation services.
  • Analyze global tracking data to meet client demands effectively.
  • Completed month-end and year-end closings, filed records and audits.
  • Led customer service team, enhancing satisfaction rates through targeted training and efficient call routing.
  • Streamlined operations, boosting productivity and maintaining service excellence.
  • Managed financial operations including billing, collections, and reporting.
  • Ensured accurate cash balances across departments and generated timely sales tax reports for corporate.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.

FOOD HANDLER CASHIER CUSTOMER SERVICE

Cybelle's
12.2013 - 09.2019
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Maximized customer satisfaction by assisting customers complete purchases.
  • Facilitated change from Cashier to Food handler and cook, effectively assisting with employee training without decreasing overall sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered phone calls to assist customers with questions.
  • Managed sales and consumable product returns professionally and quickly to maintain customer satisfaction.
  • Accurately handled over daily settlement in cash and credit cards payments for the day at Cybelle's.

CASHIER SALES ASSOCIATE

Walgreens
08.2013 - 12.2013
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Maintained social skills to ensure customer and staff satisfaction for greater experience.

Education

SOME COLLEGE (NO DEGREE) -

Laney College
Oakland, CA

HIGH SCHOOL DIPLOMA - undefined

Piedmont High School
Piedmont, CA
01.2013

Skills

  • Client assistance
  • Work in teams
  • Communicate effectively
  • Cash Management
  • Food assembly
  • Training
  • Mentoring
  • Heavy lifting
  • Inside sales
  • Product knowledge
  • Data entry
  • Issue resolution
  • Accounts payable
  • Accounts receivable
  • Dispatching

Timeline

CLIENT SERVICES COORDINATOR

GSC National
10.2022 - 05.2025

CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR

First Choice Coffee Service
02.2022 - 08.2022

CUSTOMER SERVICE REPRESENTATIVE

First Choice Coffee Service
10.2020 - 02.2022

COFFEE/WATER TRUCK DRIVER

First Choice Coffee Service
09.2019 - 10.2020

FOOD HANDLER CASHIER CUSTOMER SERVICE

Cybelle's
12.2013 - 09.2019

CASHIER SALES ASSOCIATE

Walgreens
08.2013 - 12.2013

HIGH SCHOOL DIPLOMA - undefined

Piedmont High School

SOME COLLEGE (NO DEGREE) -

Laney College

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