Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Thompson

Philadelphia,PA

Summary

Dynamic professional with a proven track record at Whole Food Market, excelling in customer service and problem-solving. Recognized for enhancing client loyalty through effective conflict resolution and attention to detail. Successfully managed multiple projects at Ken Harris Contracting, ensuring timely delivery and adherence to budgets, resulting in increased repeat business.

Dedicated educator with strong focus on nurturing student development and fostering positive learning environment. Skilled in lesson planning, child supervision, and conflict resolution, ensuring engaging and safe after-school activities. Reliable team collaborator, adaptable to changing needs, and driven to achieve tangible results for students and program.

An education professional with proven track record in creating stimulating after-school activities and enhancing student engagement. Known for strong commitment to teamwork and achieving positive outcomes, consistently adapting to meet evolving program needs. Expertise in lesson planning, student mentoring, and fostering supportive learning atmosphere.

Overview

12
12
years of professional experience

Work History

Contractor

Ken Harris Contracting
04.2023 - Current
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Analyzed user feedback to gather input and identify areas required for improvement.

After-School Teacher

Community Preschool and Nursery
10.2017 - 04.2023
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
  • Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
  • Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
  • Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
  • Implemented effective classroom management techniques, maintaining an orderly and focused learning environment.
  • Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
  • Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
  • Prepared food and served meals and refreshments to [Number] children.
  • Monitored student attendance by collecting attendance rosters and overseeing attendance database.

Customer Service Representative

Whole Food Market
08.2013 - 06.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

University City HighSchool
3600 Filbert
06-2003

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving

Timeline

Contractor

Ken Harris Contracting
04.2023 - Current

After-School Teacher

Community Preschool and Nursery
10.2017 - 04.2023

Customer Service Representative

Whole Food Market
08.2013 - 06.2016

High School Diploma -

University City HighSchool

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Alexander Thompson