Alexander Thompson
Annapolis,MD
Summary
Trusted client partner with experience managing accounts, supporting growth, and ensuring high-quality service through hands-on involvement.
Overview
4
4
years of professional experience
Work History
Business Development Manager
Recruiting Management LLC
03.2024 - Current
- Led business development strategy to drive new client acquisition and expand existing accounts across multiple industries.
- Built and managed a high-performing sales pipeline, consistently exceeding revenue and placement targets.
- Collaborated closely with recruiting teams to align client requirements with candidate sourcing, ensuring high placement quality and retention.
- Negotiated contracts, pricing structures, and service agreements to maximize profitability while maintaining competitive market positioning.
- Analyzed market trends, client data, and performance metrics to refine go-to-market strategies and identify growth opportunities.
Senior Account Executive
Recruiting Management LLC
09.2023 - 03.2024
- Managed and grew a portfolio of key client accounts, serving as the primary point of contact for hiring managers and HR leaders.
- Drove new business through outbound prospecting, referrals, and relationship expansion within existing accounts.
- Partnered with recruiting teams to translate client hiring needs into clear job requirements and effective recruiting strategies.
- Conducted client intake meetings, job qualification calls, and ongoing check-ins to ensure alignment and satisfaction throughout the hiring process.
Account Manager
Parking Management Company
12.2021 - 09.2023
- Oversaw daily operations for two high-volume valet locations, ensuring consistent service quality, efficiency, and compliance with company standards.
- Served as the primary client liaison for property management and venue leadership, managing expectations and resolving issues promptly.
- Supervised, trained, and scheduled on-site valet teams to maintain optimal staffing levels and strong customer service performance.
- Monitored key performance indicators including revenue, labor costs, guest satisfaction, and turnaround times to drive operational improvements.
- Handled client reporting, invoicing coordination, and contract adherence to ensure accurate billing and account profitability.
- Responded to and resolved customer service escalations, maintaining high satisfaction scores across both locations.
- Conducted regular site visits and audits to ensure safety, professionalism, and brand standards were consistently met.
Skills
- Business Development & Revenue Growth
- Client Relationship Management
- Account Management & Retention
- Operational Oversight (Multi-Location)
- Conflict Resolution & Issue Escalation Management
- CRM (Salesforce)
- Forecasting & Reporting
Customer service
Communication skills
Negotiation
Sales
Business Development
Client Relationship Management
Salesforce
Timeline
Business Development Manager
Recruiting Management LLC
03.2024 - Current
Senior Account Executive
Recruiting Management LLC
09.2023 - 03.2024
Account Manager
Parking Management Company
12.2021 - 09.2023