ALEXANDER Thornton
Danville,Al
Summary
Accomplished Operations Manager with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practices. Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations. Talented Operations Manager skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
9
9
years of professional experience
Work History
Operations Manager
Valley Heating & Cooling
Decatur, AL
03.2020 - Current
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives
- Conducted staff meetings to review work activities and drive continuous improvement
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Boosted sales through successful advertising campaigns
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
- Planned layouts for optimum workflows and business results
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Established clear expectations and objectives for team members and helped each achieve goals
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
- Supervised administrative activities directly related to making products or providing services
- Established departmental policies and goals in conjunction with board members and organization officials
- Coordinated financial or budget activities to fund operations and maximize investments
- Conducted periodic performance reviews to assess employee performance
- Developed advertising campaigns or sales promotions to increase brand awareness
- Evaluated supplier performance by price, quality and on-time delivery
- Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products
- Set prices or credit terms for goods or services based on forecasts or customer demand
- Reviewed financial statements and activity reports to measure productivity or goal achievement
HVAC Installer
Conditioned Air Solutions
Huntsville, AL
01.2018 - 03.2020
- Served customer with emergency repairs on malfunctioning HVAC systems
- Coordinated installations based on building layouts, materials requirements, and required synchronization between other crews
- Avoided service delays by keeping truck well-stocked for expected workloads
- Met project budget targets with smooth installation of HVAC equipment, duct and fittings
- Resolved problems with installed systems by testing and troubleshooting different parts
- Uphold business reputation by representing company with professionalism, honesty and impeccable ethics in every customer interaction
- Wired both low and line voltage to HVAC equipment in homes and businesses
- Completed skilled HVAC installation work with minimal supervision at [Type] locations
- Handled unique demands of individual installations by fabricating needed parts
- Installed copper refrigerant lines to air conditioning units with expert brazing and soldering skills
- Supported project tracking by documenting hours and supplies used
- Completed professional installations by choosing ideal places to drill into floors, walls and roofs
- Detected performance problems and faults by observing systems in operation
- Completed system installations by connecting ductwork and installing control systems
- Improved operating efficiency by installing dehumidifiers and related equipment in spaces requiring cool, dry air
- Coordinated inventories for repair and maintenance work, including ordering and organizing materials and supplies
- Worked professionally and cleanly, picking up trash and organizing tools
- Completed system structures by fabricating and installing necessary parts with effective use of hand tools and welding skills
- Connected pipe to functional components of water, power and refrigeration systems
- Updated systems by repairing and replacing defective equipment and components
- Completed mechanical overhauls and reclaimed refrigerant
- Updated controls with new thermostats, humidistats and timers
- Charged systems with proper refrigerant and adjusted valves to optimize flow
- Balanced systems by adjusting controls to meet manufacturer recommendations or customer desires
- Followed proper procedures when completing electrical work to maintain safe operations
HVAC Installer
Valley Heating & Cooling.com
Decatur, AL
05.2015 - 06.2017
- Coordinated installations based on building layouts, materials requirements, and required synchronization between other crews
- Avoided service delays by keeping truck well-stocked for expected workloads
- Charged systems with proper refrigerant and adjusted valves to optimize flow
- Worked professionally and cleanly, picking up trash and organizing tools
- Met project budget targets with smooth installation of HVAC equipment, duct and fittings
- Protected workers and customers by maintaining strict safety standards when working with electrical circuits and hazardous chemicals
Education
High School -
West Point High School
Cullman, Alabama05.2016
Skills
- Business Plan
- Customer Service
- Workflow Optimization
- Inventory Management
- Health and safety compliance
- Incidents management
- Performance reporting
- Customer Retention
- Maintenance Planning
- Performance monitoring
- Organizational Management
- Operational Efficiency
- Solutions Development
- Inventory Control
- Microsoft Office expertise
- Onboarding and Orientation
- Troubleshooting and problem solving
- Sales background
- Staff Development
- Budgeting and forecasting
- Customer Relationship Management
- Goal Setting
- Team Building/Leadership
- Continuous improvements
- Workforce training
- Operations Monitoring
- Employee relations and conflict resolution
- P&L Management
- Financial Management
Languages
English, Fluent
Timeline
Operations Manager
Valley Heating & Cooling
03.2020 - Current
HVAC Installer
Conditioned Air Solutions
01.2018 - 03.2020
HVAC Installer
Valley Heating & Cooling.com
05.2015 - 06.2017
High School -
West Point High School
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