Alexander Toledo
West Hollywood,United States
Summary
Accomplished Customer Service Supervisor with a proven track record at Spectrum, adept in elevating customer satisfaction through expert complaint resolution and team leadership. Skilled in data accuracy enhancement and prioritization, demonstrating a unique blend of problem-solving and customer relations. Achieved significant improvements in service delivery and operational efficiency. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Spectrum
03.2018 - 05.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Coached employees through day-to-day work and complex problems.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Data Entry Clerk
Wells Fargo
02.2010 - 01.2018
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
Associate of Arts - 3D Environment
Los Angeles Film School - Hollywood
Los Angeles, CA 05.2001 -
Skills
Problem-Solving
Customer Relations
Team Building and Leadership
Complaint resolution
Decision-Making
Work Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Spectrum
03.2018 - 05.2024
Data Entry Clerk
Wells Fargo
02.2010 - 01.2018
Associate of Arts - 3D Environment
Los Angeles Film School - Hollywood
05.2001 -
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