Alexander Tomsheck
Grand Rapids,MI
Summary
Dynamic professional with a proven track record in project/account management and customer service. Skilled in multiple CRM software programs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
GoodRx
Santa Monica, CA
04.2024 - 10.2024
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Built online patient navigator funnels through the Contentful program and managed account details in Asana and Salesforce while utilizing Amazon WorkSpaces.
- Kept detailed records of daily activities through online customer database.
Project Manager
Total Energy Systems, LLC
Grand Rapids, MI
06.2022 - 04.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Created and implemented Project Management training program
- Manage all active projects in BOLT and Oracle Netsuite CRM programs
- Maintained open communication by presenting regular updates on project status to customers.
Project Manager
Mediply (Perrigo Pharmaceuticals)
Allegan, MI
02.2020 - 06.2022
- Helped create and launch Mediply.com, Perrigo’s first DTC telehealth platform.
- Managed relationships between development and marketing partners for the Mediply brand.
- Lead cross functional meetings between Mediply and development, marketing, telehealth, online pharmacy, and customer experience partners.
- Responsible for the creation of copy and content for the Mediply website and organic social media posts.
- Worked with Perrigo’s legal review committee to ensure risk mitigation for the Mediply website.
Contract Coordinator
Perrigo Pharmaceuticals
Allegan, MI
12.2018 - 06.2022
- Prepared detailed reports on contract activity for senior management review, highlighting key metrics and areas of concern.
- Managed the federal government’s Public Health Service (PHS) contract that had greater than $26 million in sales in 2020 and $24 million in 2021
- Facilitated the return of over $600,000 in 340B self-disclosure refunds.
- Calculated and initiated payments for both Tricare and Coverage Gap Discount Programs
Agency Sales Representative
Colonial Life Insurance
Grand Rapids, MI
07.2017 - 12.2018
- Responsible for the sale and enrollment of commercial customers in supplemental insurance and life insurance products offered by Colonial Life, Blue Cross Blue Shield, and Unum in West Michigan and Northwest Indiana.
- Implemented marketing strategies to local business owners to recruit new commercial customers.
- Engaged in networking at various Chamber of Commerce events to recruit prospective clients and maintained existing Colonial Life customer accounts.
Education
Bachelor of Arts - Sports Management/Business Management
Ripon College
Ripon, WISkills
- Project/Account Management
- Customer Service
- Teamwork and Collaboration
- CRM Software
Certification
- Six Sigma Certification - Yellow Belt
- CPR/AED Certification
Timeline
Account Manager
GoodRx
04.2024 - 10.2024
Project Manager
Total Energy Systems, LLC
06.2022 - 04.2024
Project Manager
Mediply (Perrigo Pharmaceuticals)
02.2020 - 06.2022
Contract Coordinator
Perrigo Pharmaceuticals
12.2018 - 06.2022
Agency Sales Representative
Colonial Life Insurance
07.2017 - 12.2018
Bachelor of Arts - Sports Management/Business Management
Ripon College