Alexander Torres
Grand Junction,CO
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Effective Pharmacy Manager offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Redwood Nursery & Garden Center
Grants Pass, OR
01.2012 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Cook
Hilton Garden Inn Hotel
Medford, OR
01.2016 - 09.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
Activity Director
Crossroads Assisted Living
Delta, CO
04.2018 - 09.2021
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Created and delivered recreational programs for small and large groups of residents.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Planned, implemented and evaluated activities for Crossroads Assisted Living
Care Manager
HILLTOP
Grand Junction, CO
10.2019 - 05.2022
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Worked with providers to define quality metrics and outcome reporting process.
Education
High School Diploma -
Grants Pass High School
Grants Pass, OR06.2015
Skills
- Employee Performance Evaluations
- Employee Recruitment and Hiring
- Expenditure Authorization
- Inventory Assessments
- In-Service Programs
- Employee Training Program
- Employee Work Scheduling
- Policy and Program Development
- Dietary Needs
- Personal Care Assistance
- Grocery Shopping
- Care Planning and Management
- Facility Oversight
Timeline
Care Manager
HILLTOP
10.2019 - 05.2022
Activity Director
Crossroads Assisted Living
04.2018 - 09.2021
Cook
Hilton Garden Inn Hotel
01.2016 - 09.2018
Customer Service Representative
Redwood Nursery & Garden Center
01.2012 - 09.2016
High School Diploma -
Grants Pass High School
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