Alexander Towe
Belmont,North Carolina
Summary
Driven Assistant Project Manager with a proven track record at New Style Communities, adept in project planning and client relationships. Excelled in coordinating tasks and ensuring project success, enhancing customer satisfaction at Harris Teeter by effectively managing complaints and fostering team collaboration. Skilled in both creative thinking and project scheduling, consistently achieving goals with attention to detail and strong problem-solving abilities. Valued Assistant Project Manager addresses complex obstacles with experienced insight and anticipation. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. A determined advocate of a safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
New Style Communities
06.2024 - 08.2024
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Customer Service Manager
Harris Teeter
06.2022 - 05.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced communication skills of team members with targeted workshops.
Education
High School Diploma -
Highland School of Technology
1600 North Morris Street 05.2024
Skills
- Project monitoring
- Project Planning
- Project Scheduling
- Client Relationships
- Risk Management
- Project Reporting
- Schedule Management
- Organizational Skills
- Problem-Solving
- Creative Thinking
- Attention to Detail
- Decision-Making
- Cash Handling
- Positive and Constructive Feedback
Certification
- AutoCAD Training - 2021-2024
- Inventor Training - 2022-2024
- Adobe Photoshop Training - 2021-2024
- Abode Illustrator Training - 2021-2024
Timeline
Assistant Project Manager
New Style Communities
06.2024 - 08.2024
Customer Service Manager
Harris Teeter
06.2022 - 05.2024
High School Diploma -
Highland School of Technology
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