James Cote
Scottsdale,AZ
Summary
Determined and responsible professional with more than 20 years of management success boosting efficiency and streamlining procedures for hospitality groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
10
10
years of professional experience
Work History
General Manager
The Local
Chandler, Arizona
05.2019 - 03.2020
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Increased monthly staff retention rate by 80% after implementing new training programs.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
General Manager
RRR Operations
Chandler, Arizona
09.2014 - 05.2019
- Maximized efficiency by coaching and mentoring 50+ personnel on hospitality principles, industry practices, company procedures and the Harbor Touch software system.
- Assessed financial statements and daily shift reports reports to evaluate sales performances, develop targeted improvements and implement changes resulting in 40% increased revenue.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through face to face interactions and regular follow-up.
- Designed modern employee recognition program which boosted productivity and improved morale.
Manager
Dos Gringos Family Of Bars And Restaurants
Chandler, Arizona
06.2010 - 09.2014
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Associate of Applied Science - Business Administration And Management
Manchester Community College
Manchester, NH08.1989
Certificate in Team Leadership - Business Management
ECornell
Ithica, NY12.2015
Certificate - Emotional Intelligence in Workplace Management
Mangates
Virtual01.2019
Skills
- Client account management
- Relationship Building
- Efficient multi-tasker
- Project development
- Employee scheduling
- Operations management
- Budget development
- Staff training/development
- Human resources management
Affiliations
- Annual Event Fundraiser, Matthew' Crossing Food Bank, 2015 to Current
- Member, Hospitality Industry Operators Against Sex Trafficking, 2014 to Current
Timeline
General Manager
The Local
05.2019 - 03.2020
General Manager
RRR Operations
09.2014 - 05.2019
Manager
Dos Gringos Family Of Bars And Restaurants
06.2010 - 09.2014
Associate of Applied Science - Business Administration And Management
Manchester Community College
Certificate in Team Leadership - Business Management
ECornell
Certificate - Emotional Intelligence in Workplace Management
Mangates
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