Python
Alexander Trimiew
Chesterfield,VA
Summary
Detail-oriented fraud and disputes claims manager with exceptional verbal and written communication skills. Successfully manages both people and processes, consistently delivering results in dynamic environments. Known for flexibility and adaptability to change, ensuring the highest level of customer satisfaction. Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Talented leader with an analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Fraud and Dispute Manager
Capital One
06.2019 - Current
- Filing claims, working cases, and blocking merchants through MasterCard and Visa Claims via the MasterCard and Visa Resolve Online applications
- Taking the highest level of complaints for customer retention, resolve any major or complex system, process and frontline agent errors before the situation escalates to regulation errors or Better Business Bureau complaints actively listening to complaints and coming up with any solutions necessary to resolve client issues
- Using all available systems such as LexisNexis, TSYS, and Credit browser to find the true name person of the information used to apply for an account and catch fraudulent users to help fraud victims be informed and protected during recovery from ID theft and account takeover situations.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Top 10% in customer satisfaction among peers in my department which help lead to the steep decline in customer complaints over the past 5 years.
- Trained other employees that were able to become subject matter experts in fraud and disputes which increased department efficiency and accuracy
Frontline Banking Assistant
Capital One
09.2017 - 06.2019
- Assisted with banking calls for checking and savings accounts on the frontline level with deposits, withdrawals, ordering/sending debit cards and general customer service calls while keeping up with a high volume of calls exceeding over 100 customers per day.
- Filed dispute claims with Visa and MasterCard on the frontline level by intaking claims information and submitting claims and giving the proper disclosures and expectations for fraud and dispute claims according to Visa and MasterCard dispute guidelines which led to a high success rate on the claims I filed
- Helped troubleshoot with tech and online issues and advised customers on how to use the self-service options online to save them time in the future and save the company money on incoming call volume
Education
Data Science and Machine Learning -
Coding Dojo, Colorado Technical Institute
Colorado Springs, CO12.2022
Skills
- Microsoft Office
- Google Office
- LexisNexis
- Credit Browser
- Chordiant
- Empath
- TSYS
- MasterCard
- Visa Resolve Online
- Insight
- Omega
- Slack
- Python
- SQL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
SQL
Microsoft Office
Google Workspace
TSYS
Mastercom
Visa Resolve Online
Interests
Tennis
Reading
Video games
Fitness
Cooking
DIY projects
Languages
English
Quote
The successful warrior is the average man, with laser-like focus.
Bruce Lee
Timeline
Fraud and Dispute Manager
Capital One
06.2019 - Current
Frontline Banking Assistant
Capital One
09.2017 - 06.2019
Data Science and Machine Learning -
Coding Dojo, Colorado Technical Institute