Alexander Tripp
Kansas City,MO
Summary
Customer-oriented individual with excellent interpersonal and communication skills. Focused and successful at multi-tasking and delivering prompt and friendly service to all customers. Self-motivated individual effective in marketing both tangible and intangible products and services. Energetic and outgoing individual promoting more than 16 years' expertise working in the hospitality industry, as well as sales and marketing.
Overview
16
16
years of professional experience
Work History
Bar Manager
Jefferson's Restaurant
10.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
Restaurant & Bar Consultant
ASICA Marketing & Consulting
04.2023 - Current
- Designed unique branding concepts that resonated with target customers while staying true to the restaurant''s identity.
- Established strong relationships with suppliers to negotiate favorable terms on high-quality ingredients at competitive prices.
- Developed successful marketing campaigns for promotional events, driving increased foot traffic to the restaurant.
- Increased overall efficiency with innovative menu design and strategic pricing recommendations.
- Enhanced dining experience through evaluating service quality and suggesting staff training programs.
- Improved customer satisfaction by conducting thorough restaurant evaluations and providing actionable feedback.
- Served as an ongoing resource for clients answering questions addressing concerns and providing guidance whenever needed.
- Advised on the implementation of technology solutions like online reservations systems or point-of-sale interfaces increasing efficiency.
- Optimized floor plans for better workflow, enhancing table turnover rates and maximizing seating capacity.
- Evaluated financial statements regularly spotting areas of concern before they developed into larger issues.
- Conducted in-depth competitor analysis, enabling clients to stay ahead of industry trends and maintain a competitive edge.
- Assisted in recruitment efforts by developing job descriptions, interviewing candidates, and evaluating potential hires for fit within the organization''s culture.
- Boosted client revenue by identifying opportunities for cost reduction and operational improvements.
- Implemented staff incentive programs to boost employee morale and job satisfaction, leading to improved retention rates.
- Updated business appearance, decor, social media accounts and promotional strategies.
- Reviewed business finances and back-end administrative procedures.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
General Manager
Aspen's Restaurant & Lounge
10.2022 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
Bartender
Jax Fish House & Oyster Bar
08.2021 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Handled 20+ guests at the bar seating, while maintaining the service tickets in an orderly and prompt fashion.
- Cultivated a regular base of customers for daily specials
- One of the top producers of revenue week after week.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Server
Kozak's Laketown Grill
05.2019 - 07.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Account Manager & Assistant
KC Local Cabinet Painting, LLC
12.2018 - 04.2019
- Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming using the latest tools and techniques.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost efficiency.
- Evaluated business requirements, leveraging information to forecast feature costs relating to hardware, supplies and services.
- Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
Server
Glory Days Grill
09.2017 - 07.2018
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Quickly set up and cleared tables and stocked all service stations.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Set dining tables according to type of event and service standards.
- Delivered quality service by providing a warm and welcoming environment.
Server
Tryst Gastro Lounge
11.2016 - 07.2017
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Quickly set up and cleared tables and stocked all service stations.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Set dining tables according to type of event and service standards.
- Delivered quality service by providing a warm and welcoming environment.
Sales
Creative Solutions
06.2016 - 02.2017
- Initiated operations improvements to improve overall call center productivity.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Answered a constant flow of customer calls with up to 30calls in queue per minute.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries.
- Managed and recorded all leads from outbound telephone marketing.
Server
Oyster Bar St Petersburg
06.2016 - 11.2016
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Server
Station House
01.2016 - 05.2016
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Inventoried and restocked items throughout day.
- Provided friendly and attentive service.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Developed and maintained positive working relationships with others to reach business goals.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
Server
The Cider Press Cafe
05.2015 - 0 2016
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
Sales
Marketing Solutions
0 2015 - 05.2015
- Managed high call volume with tact and professionalism.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Gathered and verified all required customer information for tracking purposes.
Security & Promotions
The Tank Room
06.2014 - 0 2015
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Set up storeroom and work areas to allow easy access to stock items.
- Effectively and calmly resolved situations with intoxicated guests.
- Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Sales Representative
Creative Solutions
07.2013 - 05.2014
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Regional Manager of Nightlife Tampa Bay
Nightlife, LLC
05.2013 - 06.2014
- Developed media kits.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Designed new on-brand visual elements to effectively convey concepts and messaging.
- Formatted text and graphics for blog posts, newsletters and other materials.
- Collaborated with vendors to ensure style consistency with other marketing materials.
Owner
The Hub Hookah Lounge
01.2011 - 02.2013
- Planned and executed events and marketing programs, such as Groupon, FrontFlip, and other marketing platforms.
- Analyzed industry trends and compiled market research data to inform planning and strategy.
- Managed business finances, including paying vendors and suppliers for products services rendered.
- Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy.
- Prepared income statements and balance sheets and projected cash flow.
- Researched public perception of products and services and used information gathered to guide strategy development.
Banquet Server
St Joseph Country Club
0 2007 - 0 2010
- Assisted diners with obtaining food from buffet/serving table as needed.
- Responsible for the production and plating of desserts.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
Education
Associate of Science - General Studies
Maple Woods Community College
Kansas City, MO2012
Associate of Science - Criminal Justice
Park University
Parkville, MO2011
Skills
- Goal-oriented
- Excellent communication skills
- Friendly demeanor
- Strong work ethic
- Detail-oriented
- Dedicated team player
- Superior organizational skills
- Superior verbal and written communication skills
- Calm under pressure
- Brand development and management
- Analytical thinker
- Creative problem solver
- Self-motivated quick learner
Affiliations
- - Missouri References -
- Jordan Cordova, KC Local Cabinet, 816-724-6747
- Sarah DonJuan, Kozak's, 785-554-4145
- Beau Domoney, Jefferson's, 785-545-5178
- Stephen Jenkins, Jax Fish House & Oyster Bar, 361-215-1577
- Culley Freese, Jax Fish House & Oyster Bar, 816-437-7940
- Joshua Ditto, JJ's & Jax Fish House, 816-885-4075
- - Florida References -
- Cheyenne Bates, Station House St Pete, 850-291-3923 -
- Larry Lorentzen, Creative Solutions, 727-386-4505
- Jimmy Brothers, Tryst Gastro Lounge, 727-421-8887
- Andrew Martinez, VP Glory Days Grill, 727-278-4485
- Karen Sexton, Oyster Bar St Pete, 727-897-9728
- Roland Strobel, Owner Cider Press Cafe, 727-914-7222
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant & Bar Consultant
ASICA Marketing & Consulting
04.2023 - Current
Bar Manager
Jefferson's Restaurant
10.2022 - Current
General Manager
Aspen's Restaurant & Lounge
10.2022 - 04.2023
Bartender
Jax Fish House & Oyster Bar
08.2021 - 08.2022
Server
Kozak's Laketown Grill
05.2019 - 07.2021
Account Manager & Assistant
KC Local Cabinet Painting, LLC
12.2018 - 04.2019
Server
Glory Days Grill
09.2017 - 07.2018
Server
Tryst Gastro Lounge
11.2016 - 07.2017
Sales
Creative Solutions
06.2016 - 02.2017
Server
Oyster Bar St Petersburg
06.2016 - 11.2016
Server
Station House
01.2016 - 05.2016
Server
The Cider Press Cafe
05.2015 - 0 2016
Security & Promotions
The Tank Room
06.2014 - 0 2015
Sales Representative
Creative Solutions
07.2013 - 05.2014
Regional Manager of Nightlife Tampa Bay
Nightlife, LLC
05.2013 - 06.2014
Owner
The Hub Hookah Lounge
01.2011 - 02.2013
Associate of Science - General Studies
Maple Woods Community College
Associate of Science - Criminal Justice
Park University
Sales
Marketing Solutions
0 2015 - 05.2015
Banquet Server
St Joseph Country Club
0 2007 - 0 2010
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