Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Tyson

Customer Service Associate

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have been an organized and dependable candidate successful at managing multiple priorities with a positive attitude; along with the willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Co-Owner

93 Supreme
Atlanta, GA
01.2021 - Current
  • Prepared and organized clinical notes and documentation to provide detailed resources.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Created vision and mission for 93 Supreme and kept employees focused on achieving both.
  • Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
  • Held management team accountable for setting and reaching short-, mid- and long-term goals.

Stock Trader

Alexander Tyson
Atlanta, GA
11.2019 - Current
  • Maintained relationships with clients long term.
  • Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
  • Assessed hourly market conditions to look for hedge and arbitrage opportunities.
  • Delivered expert analysis of market conditions by gathering key data, analyzing trends, creating reports and offering comprehensive evaluations.

Customer Service Associate

Always Live
Atlanta, GA
05.2017 - 09.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Senior II Analyst

PwC Strategy&
San Francisco, CA
05.2014 - 07.2014
  • Analyzed qualitative, and quantitative data in order to build a deck of information that provided new approaches toward project growth and development.
  • Contributed toward redesigning and analyzing our clients call-que systems.

Education

Bachelor of Arts - Business Management

Morehouse College
Atlanta, GA
05.2019

Skills

  • Time Management
  • Critical Thinking
  • Customer Service
  • Conflict Resolution
  • Collaboration
  • Social Perceptiveness

Timeline

Co-Owner

93 Supreme
01.2021 - Current

Stock Trader

Alexander Tyson
11.2019 - Current

Customer Service Associate

Always Live
05.2017 - 09.2017

Senior II Analyst

PwC Strategy&
05.2014 - 07.2014

Bachelor of Arts - Business Management

Morehouse College

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Alexander TysonCustomer Service Associate