Alexander Ugarriza
Babylon,NY
Summary
Knowledgeable lead retail associate with a proven track record at Old Navy, excelling in team collaboration and merchandise display. Skilled in training new associates and enhancing customer satisfaction through attentive service. Recognized for increasing sales revenue by fostering strong customer relationships and efficiently managing inventory.
Overview
9
9
years of professional experience
Work History
Lead Associate
Old Navy
05.2017 - Current
- Trained and mentored new associates on customer service standards and operational procedures.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained inventory levels through regular stock checks and replenishment.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Developed product displays to optimize visual merchandising and attract customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Vans
07.2021 - 04.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
West Babylon Senior High School
West Babylon, NYSkills
- Conflict resolution
- Attention to detail
- Merchandise display
- Multitasking
- New employee training
- Cash register operation
- Stocking and receiving
Timeline
Sales Associate
Vans
07.2021 - 04.2024
Lead Associate
Old Navy
05.2017 - Current
High School Diploma -
West Babylon Senior High School