Alexander Underwood
Broken Arrow
Summary
Results-driven manager with expertise in team leadership, customer service, and compliance management. Proven ability to enhance food safety and resolve customer issues efficiently.
Overview
7
7
years of professional experience
Work History
Manager
Wendy’s
Murfreesboro
10.2024 - 12.2025
- Managed daily operations and ensured compliance with company policies.
- Supervised team members and delegated tasks effectively during shifts.
- Trained new employees on food safety and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored food preparation processes to ensure quality and consistency.
Cook
Waffle House Restaurant
Murfreesboro
01.2024 - 10.2024
- Prepared and cooked menu items according to restaurant standards.
- Maintained cleanliness and organization of the kitchen area.
- Assisted in training new kitchen staff on cooking procedures.
- Monitored food inventory and reported supply needs to management.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Distributed food to service staff for prompt delivery to customers.
Warehouse Material Handler
NHK
Murfreesboro
02.2019 - 01.2024
- Operated forklifts to transport materials within the warehouse efficiently.
- Loaded and unloaded shipments while ensuring proper handling procedures.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Collaborated with team members to streamline workflow processes daily.
- Loaded and unloaded shipments from delivery trucks with a pallet jack or forklift.
- Reviewed client pick sheets and pulled appropriate products for orders.
- Verified accurate quantities and quality of incoming deliveries.
Education
High School Diploma -
Eagleville High School
Murfreesboro, TN05-2005
Skills
- Team leadership
- Employee training
- Compliance management
- Inventory control
- Customer service
- Quality assurance
- Conflict resolution
- Time management
- Verbal and written communication
Timeline
Manager
Wendy’s
10.2024 - 12.2025
Cook
Waffle House Restaurant
01.2024 - 10.2024
Warehouse Material Handler
NHK
02.2019 - 01.2024
High School Diploma -
Eagleville High School