Alexander Urena Bottier
Brooklyn,NY
Summary
Resourceful and results-driven IT Technician with a strong track record in operating system management, troubleshooting, and end-user support. Known for providing exceptional customer service while efficiently installing software and configuring systems. Quick to learn new technologies and skilled at resolving technical issues to improve overall user experience.
Overview
7
7
years of professional experience
Work History
Front End Cashier
Costco
08.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Approached every question or concern with calm and level-headed approach.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
IT Technician
VA Autocare
06.2018 - 03.2020
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers and scaners.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Installed and configured operating systems and applications.
Education
BBA - Computer Information Systems
Manhattan University
Bronx, NY12-2024
Skills
- Application installations
- Operating system management
- Troubleshooting and Diagnostics
- Help desk support
- Software installation
- Desktop technical support
- Display setup
- Customer service
- Quick learner
Languages
English
Spanish
Interests
- Tech enthusiast
- Dance
- Video Gaming
Timeline
Front End Cashier
Costco
08.2024 - Current
IT Technician
VA Autocare
06.2018 - 03.2020
BBA - Computer Information Systems
Manhattan University
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