Alexander Urffer
Alpharetta,GA
Summary
Seasoned Lead Mitigation Technician with a proven track record at Roto-Rooter, specializing in water damage restoration and mold remediation techniques. Demonstrated leadership in project management and exceptional problem-solving abilities. Excelled in enhancing customer satisfaction and streamlining processes, ensuring projects are completed efficiently and effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Mitigation Technician
Roto-Rooter
08.2022 - Current
- Arrive at jobsites and quickly, and accurately form a scope of the damage done to customers property.
- Accurately explain the work and the processes to the customer and address any concerns they may have.
- Perform the work in a timely manner, while documenting all the work that is done.
- Install drying equipment to efficiently dry out the structure.
Project Manager
PureOne Services
06.2018 - 08.2022
- Lead team members on mold remediation, water damage restoration, bio/trauma cleanup, hoarding clean outs, and fire damage restoration projects.
- Direct contact with clients to create estimates, win their business, and contact them before and after services, to ensure satisfaction.
- Trained new employees on proper work site processes and procedures, equipment usage and safety protocols.
Night Shift Manager
Events By Dezine
03.2018 - 10.2019
- Developed, lead, and planned the night shift crew to assist in relieving workload on day shift workers.
- Assisted chef in preparing food, washing dishes, and making side dishes.
- Prepared wedding venues in accordance to customers' requests.
Education
Bachelor of Science - Criminal Justice, With
University of North Georgia
Dahlonega, GA05.2022
Skills
- Water damage restoration
- Mold Remediation Techniques
- Containment Barrier Construction
- Problem-Solving
- Effective Communication
- Following safety practices
Certification
- AMRT, IICRC 07/2024
- WRT/ASD, IICRC, 01/2024
Timeline
Lead Mitigation Technician
Roto-Rooter
08.2022 - Current
Project Manager
PureOne Services
06.2018 - 08.2022
Night Shift Manager
Events By Dezine
03.2018 - 10.2019
Bachelor of Science - Criminal Justice, With
University of North Georgia