Summary
Work History
Education
Skills
Languages
Timeline
Work Availability
Overview
Generic
ALEXANDER GOMEZ URQUILLA

ALEXANDER GOMEZ URQUILLA

Buford,GA

Summary

Proven leader in hospitality and customer service, adept at fostering team cohesion and enhancing guest satisfaction, as demonstrated at Marriott International, Inc. Skilled in complaint handling and fluent in multiple languages, excel in motivating teams and implementing efficient processes. Achieved significant improvements in customer service standards through effective training and mentoring.

Work History

Guest Services Coordinator

Marriott International, Inc.
02.2024 - Current
  • Maintained detailed records of guest preferences, enabling tailored services during return visits.
  • Kept abreast of industry trends by participating in professional development opportunities, applying best practices to daily operations for continuous improvement.
  • Handled sensitive situations discreetly while maintaining utmost respect for guest privacy concerns.
  • Collaborated with team members to deliver exceptional customer service consistently across all departments.
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Assisted guests with special requests, ensuring personalized service and memorable stays.

Front Desk Receptionist

Opal Collection
04.2023 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Office Manager

Hotel Equities
04.2021 - 04.2023
  • Coached employees through day-to-day work and complex problems.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Led front office team during major hotel renovation, maintaining high service standards amidst changes.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.

Process Assistant

Amazon
10.2020 - 05.2021
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.

Store Associate

Aldi
01.2020 - 10.2020
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.

Special Needs Bus Aide

We Transport Inc
09.2019 - 04.2020
  • Responded promptly to any medical or behavioral concerns while en route, prioritizing student health and well-being at all times.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Developed strong relationships with special needs students, building trust and rapport that contributed to successful transport experiences.
  • Maintained accurate records of student attendance and incidents during transportation, ensuring proper documentation for review and analysis.
  • Implemented effective behavior management strategies when needed, maintaining order and discipline during transportation periods.

Regional Transportation Manager

Rivas Transportation
09.2018 - 09.2019
  • Streamlined regional transportation operations by implementing efficient route planning and scheduling strategies.
  • Conducted regular performance reviews for team members, offering constructive feedback to enhance individual productivity and growth.
  • Evaluated the performance of third-party logistics providers, ensuring consistent service quality and adherence to contractual obligations.
  • Organized records of vehicles, schedules and completed orders.
  • Oversaw a team of drivers by reviewing performance to promote timely and efficient deliveries and operations.

Patient Transporter

Holly Cross Hospital
09.2017 - 04.2018
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Warmly greeted patients and visitors and made each feel welcome.

Education

High School Diploma -

Wheaton High School
Silver Spring, MD
2017

Skills

  • Strong multitasking
  • Team motivation
  • Team player attitude
  • Complaint Handling
  • Training and mentoring
  • Task Prioritization
  • Analytical Skills
  • Excellent Communication
  • Multitasking
  • Customer Service
  • Customer service standards
  • Foreign language fluency

Languages

Spanish
Native or Bilingual

Timeline

Guest Services Coordinator

Marriott International, Inc.
02.2024 - Current

Front Desk Receptionist

Opal Collection
04.2023 - 02.2024

Front Office Manager

Hotel Equities
04.2021 - 04.2023

Process Assistant

Amazon
10.2020 - 05.2021

Store Associate

Aldi
01.2020 - 10.2020

Special Needs Bus Aide

We Transport Inc
09.2019 - 04.2020

Regional Transportation Manager

Rivas Transportation
09.2018 - 09.2019

Patient Transporter

Holly Cross Hospital
09.2017 - 04.2018

High School Diploma -

Wheaton High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

7
7
years of professional experience

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ALEXANDER GOMEZ URQUILLA