Alexander Valdovinos Garcia
Charlotte,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavior Technician
ABS Kids
12.2023 - 01.2024
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Run 50 behavior targets each hour with kid
Seasonal Helper
UPS
11.2023 - 12.2023
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- 150-200 packages delivered weekly
- Exhibited good attendance, work habits, and willingness to learn job functions.
Sales Associate
Fabletics
01.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Awarded Best Sales Associate of 2022
Customer Service Representative
Synchrony Bank
08.2019 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Manage 100 calls per day
- Awarded back to back months for excellence on calls
Sales Associate
Foot Locker
03.2015 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Average 7-10 thousand in sales weekly
- Awarded top part-time sales associate multiple years
Education
Associate of Arts - Marketing
Central Piedmont Community College
Charlotte, NC12.2022
Skills
- Behavior Treatment Plans
- Problem Resolution
- Sales Closing
- Conflict Resolution
- Social Skill Development
- Applied Behavior Analysis
- CRM Software
- Customer Service
- Customer Relations
Certification
- CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
ABS Kids
12.2023 - 01.2024
Seasonal Helper
UPS
11.2023 - 12.2023
Sales Associate
Fabletics
01.2022 - 02.2023
Customer Service Representative
Synchrony Bank
08.2019 - 10.2020
Sales Associate
Foot Locker
03.2015 - 08.2019
Associate of Arts - Marketing
Central Piedmont Community College