Alexander Vela

Work History

RemoTasks

05.2023 - Current

Edited existing content to ensure accuracy and clarity in language.
Conducted research to support written projects and provide accurate information.
Provided guidance on grammar, punctuation, syntax, tone, style, and formatting rules.
Followed detailed guidance for how to structure, write and research articles.
Performed in-depth research into topics to write clear and accurate copy.
Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
Proofread documents prior to publication or distribution.

UPS

Fort Worth, TX

11.2021 - 11.2023

Managed loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Inspected packages for damages or defects and recorded any issues found.
Checked all outgoing shipments to ensure accuracy of contents.
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Checked cargo before transportation and determined if items adhered to proper regulation standards.
Managed coordinated cargo unloading
Assisted in training new employees on package handling processes.

North Texas Orthopedic & Spine

Keller, TX

03.2019 - 07.2019

Communicated with pharmacies for prescription refills on behalf of supervising physician.
Assisted back office patient processes to reduce office wait times.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Lambrecht Enterprises LLC

01.2018 - 01.2019

Achieved cost-savings by developing functional solutions to problems.
Displayed strong telephone etiquette, effectively handling difficult calls.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Planned and completed group projects, working smoothly with others.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Understood and followed oral and written directions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Hilton Hotel

South Lake, TX

07.2016 - 08.2017

Provided directions and information about the hotel, local attractions, and available services.
Answered inquiries regarding hotel services, facilities, events, and hours of operation.
Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
Provided concierge services such as making restaurant reservations or providing transportation arrangements for guests when requested.
Delivered messages from front desk staff to guests throughout the day.
Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
Gathered information from front desk about important and upcoming guests.
Followed company policies related to guest satisfaction standards and procedures.