Alexander velasquez

Community Coach & Case Manager — AbilityFirst

Summary:

Provide person-centered support to individuals with developmental and physical disabilities, promoting independence, community inclusion, and personal growth. Coordinate services, advocate for client needs, and help participants build the skills necessary to reach their individual goals. As well as managing clients needs remotely, while maintaining regular communication with clients and colleagues through Zoom, Outlook, and Teams

Key Job Duties and Responsibilities

Individual Support & Skill Development

• Assist participants in building independent living skills, including communication, socialization, personal care routines, transportation, and safety awareness.

• Transported individuals with care, including those with disabilities or special needs.

• Coach participants in community settings to help them engage confidently and appropriately in social, recreational, and volunteer environments.

• Support clients in setting personalized goals and monitor progress using person-centered planning practices.

• Provide one-on-one or group coaching to reinforce life skills, problem-solving, and self-advocacy.

Case Management

• Maintain an active caseload remotely, ensuring each participant receives individualized support aligned with their habilitation or program plan.

• Conduct intake assessments, service planning meetings, and regular follow-ups with clients, families, and support teams.

• Document services accurately, including daily notes, progress reports, incident reports, and goal updates in compliance with AbilityFirst and regulatory requirements.

• Coordinate care with outside agencies such as regional centers, healthcare providers, therapists, schools, and community organizations.

• Advocate for participant rights, accommodations, and access to resources that enhance independence and quality of life.

• Assist in developing community-based activities and learning opportunities that promote inclusion, skill building, and social participation.

• Monitor participant safety and well-being during all program activities and respond appropriately to behavioral or medical concerns.

• Serve as the primary point of contact for families, service coordinators, and support networks regarding participant progress and needs.

Team member and delivery driver at Pizza Hut, my responsibilities include providing excellent customer service both in-store and on delivery, ensuring that all orders are prepared accurately and efficiently, and maintaining a clean and organized work environment.

Key job duties

• Preparing and assembling pizzas, side items, and beverages according to company standards.

• Operating kitchen equipment safely and following proper food handling procedures.

• Managing customer orders at the counter, over the phone, and through online platforms.

• Packaging orders for delivery and ensuring they are correct and ready for timely dispatch.

• Delivering orders promptly and safely to customers while adhering to traffic regulations.

• Handling cash, card, and digital payments accurately during transactions.

• Maintaining cleanliness and sanitation of workstations, dining areas, and vehicles.

• Providing friendly and professional service to create a positive customer experience.