Alexander Velazquez
Dublin,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in fixing biomedical analyzers and developing proactive plans with customer to keep a high uptime.
Overview
3
3
years of professional experience
Work History
Customer Service Engineer
Siemens Healthineers USA
2022.01 - Current
- Managed high-volume service calls, maintaining professionalism and delivering exceptional service under pressure.
- Implemented proactive maintenance plans for clients, reducing downtime and increasing overall system reliability.
- Established strong relationships with customers through regular communication and follow-ups, leading to increased brand loyalty.
Host
Buffalo Wild Wings, BWW
2021.06 - 2021.12
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Escalon High School
Escalon, CA06.2021
Skills
- Excellent communication
- Decision-making
- Adaptability
- Willing to move
- Technical expertise
- Analytical thinking
Timeline
Customer Service Engineer
Siemens Healthineers USA
2022.01 - Current
Host
Buffalo Wild Wings, BWW
2021.06 - 2021.12
High School Diploma -
Escalon High School
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