Alexander Velez
Orlando,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
Team leader
Publix
01.2023 - Current
- Provided comprehensive training in bagging, cleaning, cashiering, and cash office operations, equipping employees with the necessary skills and knowledge to excel in their respective roles
- Handled in conjunction with management onboarding of new hires
- Assisted in prepay roll and payroll process across the store.
Customer Service Staff
Publix
09.2021 - 01.2023
- Coordinated front-end operations, ensuring smooth customer experiences while optimizing productivity and maintaining high standards of service
- Supervised Customer service supply ordering, ensuring optimal inventory levels, timely deliveries, and efficient utilization of resources
- Served as the primary coordinator for Publix's participation in the United Way charity drive at the store level, ensuring seamless organization and successful execution of the campaign.
Bagger/Cashier
Publix
07.2018 - 01.2023
- Supervised a weekly deep cleaning initiative for store floors, ensuring a high standard of cleanliness in the area
- Handled sensitive information in accordance with HIPPA regulations during the coronavirus pandemic
- Proficient with POS systems.
IT support
03.2017 - 03.2020
- Skilled in performing regular maintenance tasks, such as system updates, backups, and virus scans, to ensure optimal performance
- Proficient in troubleshooting and resolving issues related to servers, desktop computers, laptops, cellular devices, printing, and general network systems
- Competent at Installing and configuring software applications to ensure their compatibility with existing system
- Capable of assisting users with technical inquiries, providing clear and effective solutions in a customer-oriented manner.
Education
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Orlando, FL12.2024
Associate of Arts -
Valencia State College
Orlando, FL12.2019
Skills
- Quality Standards
- Financial Management
- Collaborative Team Player
- Technical Support and Assistance
- Troubleshooting Network Issues
- Computer Hardware Knowledge
Timeline
Team leader
Publix
01.2023 - Current
Customer Service Staff
Publix
09.2021 - 01.2023
Bagger/Cashier
Publix
07.2018 - 01.2023
IT support
03.2017 - 03.2020
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Associate of Arts -
Valencia State College