Alexander Velez

Assigned new jobs on a bi-weekly basis. Based on the job site time constraints and workload. Completed tasks within time constraints and deadlines. I would always strive to go above and beyond to make sure the job is done correctly up to expectation and code.

Entered and logged supplies and materials for each job site. Maintained a spreadsheet for office and customer reference. I was also responsible for taking detailed notes and pictures of each job site for reference when it came time to measure and account for certain obstacles pertaining to the installation of certain jobs.

Performed basic service call work between installations and surveys. This consisted of doing basic maintenance to signs like retrofitting fitting preexisting signs with newer LED hardware or basic panel service.
I was also responsible for taking accurate field survey measurements to quote customers for new signs or to replace existing ones with current day standards

I would describe myself as a fast, accurate, thorough, hard working, and dependable individual. Who works well independently as well as in a team environment.

Applied critical thinking skills to address issues proactively. Exhibited a collaborative and reliable approach in teamwork.

• Operated various crane types for construction and sign installation projects, ensuring safety compliance.
• Conducted daily inspections of equipment to maintain operational readiness and prevent malfunctions.
• Collaborated with team members to coordinate lift plans, enhancing workflow efficiency on site.
• Operated cranes safely and efficiently for various construction projects.
• Conducted daily inspections of crane equipment to ensure operational safety.
• Collaborated with site managers to coordinate lifting operations and logistics.
• Adhered to industry safety standards and protocols during all operations.

My past duties consist of shipping and receiving new products, greeting and assisting customers to find specific merchandise, along with setting orders and checking customers out once they have found the products they were looking for. Tracked expensive merchandise in the storage room and sales floor.

I replenished low items on the sales floor using stock from the storage room. I also make sure that the store is presentable for the next day. This consists of making sure each display is organized correctly and cleaning the sales floor. Checked and updated store profits weekly for Clinton location. I also make sure that all cash registers are floated properly and have the designated dollar amount in them before closing to be ready for the opening shift.

• Assisted customers in selecting products, enhancing overall shopping experience.
• Maintained knowledge of current promotions and sales to drive customer engagement.
• Processed transactions accurately using point-of-sale systems, ensuring efficiency.
• Assisted customers in product selection and provided exceptional service to enhance shopping experience.
• Collaborated with team members to maintain store organization and visual merchandising standards.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy and timely customer service.
• Educated customers on product features, benefits, and care instructions to drive informed purchasing decisions.

My duties consisted of scheduling meetings with trainers on behalf of the client. Collecting monthly dues with records of payments and entering updated information into “TwinOaks” database in a timely and accurate manner. Other office duties consist of creating and organizing files for new and current members and entering them into “HealthTrax Of Glastonbury's” database. At the end of every month I close out the front desk profits, account and log for the dollar amount that should be in the register for monthly sales and payments with a paper trail for each payment and new member.

Other regular duties consist of sending and receiving emails from members, co-workers, and upper management with accurate information and a quick response time in regards to any questions or tasks that need to be completed throughout the day. I also made and received phone calls from staff and clients on a daily basis answering any questions pertaining to the facility's needs or membership options that we offer.

• Managed incoming calls and routed inquiries to appropriate departments.
• Assisted in scheduling appointments for clients and staff meetings.
• Maintained organized filing system for patient records and administrative documents.
• Processed invoices and handled billing inquiries with accuracy.
• Coordinated communication between healthcare providers and patients effectively.
• Provided exceptional customer service, addressing client concerns promptly and professionally.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

I regularly performed proper and safe handling of confidential and sensitive personal information. I strived to update and resolve claimant issues in a proper and timely manner, adhering to all mandated, state and federal laws.
Dealing with multiple claimants on the phone and emails in a professional and timely manner. Adapting and solving each individual's issues by applying a solution for each unique situation that arises.

During this time I used multiple software (i.e. IBM, Microsoft Office 365, Core-CT, Adobe, Avaya phone system, etc.) to complete my duties in a secure and timely manner. Used IBM on a daily basis to interface and edit claimants' legal standing for unemployment. I also made proper use of VPN security measures to keep claimants' information safe. Usage of SalesForce to log in time and cases completed throughout the work day.

• Communicated with claimants to gather information and clarify details regarding their applications.
• Participated in training sessions to improve knowledge of claims processing procedures and best practices.
• Reviewed documentation for completeness and accuracy, identifying discrepancies for resolution.
• Processed claims accurately to ensure timely resolution and compliance with regulations.
• Prepared clear and concise reports for management review, showcasing insights into trends within the industry or department performance metrics.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Achieved high levels of customer satisfaction, handling each claim with professionalism and care.