Alexander T Watson
Tempe,AZ
Summary
Seeking a position where my extensive knowledge in leadership, sales, communication, and customer service can be further developed and utilized. Hardworking and reliable I like making things work. With strong ability in Cpanel and Wordpress. I am personable, professional, and strive to not only serve the customer, but to create a inclusive team atmosphere.
Overview
10
10
years of professional experience
Work History
Business Owner
W & C Strategy Consulting LLC
Tempe, AZ
07.2020 - Current
- Revamped existing system to improve functionality or repurpose for new requirements. Formulated and designed computer systems using data modeling, information engineering and structured analysis.
- Liaised with third-party vendors to resolve issues and evaluate platforms.
- Reused existing processes and services to streamline support and implementation of key systems.
- Monitored traffic to websites.
- Answered client questions about website use and design.
- Configured account names, passwords and permissions.
- Manage multiple projects and tasks to ensure high quality and timely delivery.
- Implemented security software, programs and firewalls to minimize cybersecurity threats.
- Prevented security breaches by analyzing systems and researching risks. Created proposals for service and product strategies based on marketing data.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Sourced marketing data from existing sources, keeping costs down and
Utility Worker
City Of Tempe
Tempe, AZ
09.2023 - 01.2024
- Performed preventive maintenance on utility system components.
- Assisted with installation of new equipment or modifications to existing systems.
- Monitored utility system performance using computerized control systems.
- Conducted safety inspections on all equipment used in the operation of utilities.
- Maintained and operated pumps, valves, compressors, boilers and related equipment.
Automotive Technician
Roush Performance / Cruise Automotive
Tempe, AZ
07.2023 - 12.2023
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Conducted research and analysis of Autonomous Vehicle technology to ensure proper instruction was provided.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Monitored systems performance to diagnose issues related to application design or coding errors.
- Deployed applications into production environment ensuring successful integration with external systems.
- Collaborated with other teams to resolve issues and cover gaps in knowledge.
- Adapted software to existing workflows by integrating characteristics and capabilities requested by clients.
- Coordinated with project managers to meet development timelines and plan testing.
Verification Specialist
Carvana LLC
Tempe, AZ
03.2021 - 08.2022
- Inspected financial statements, credit information and title data to complete underwriting process.
- Assessed loan conditions and provided effective feedback regarding decisions.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Identified valuable solutions for customers with credit problems.
Hosting Support /Team Lead
GoDaddy.com LLC
Gilbert, AZ
06.2017 - 07.2020
GoDaddy.comding Unit Quotas, Sales Rates, and QA standards.
Construction Framer/Carpenter Foreman
Silverback Development inc
Scottsdale, AZ
06.2014 - 06.2017
- Followed OSHA and corporate safety regulations to avoid on-the-job injuries and accidents.
- Inspected work-in-progress for conformance with specifications, construction schedules and quality standards.
- Read and interpreted drawings and assessed construction against plans.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Performed inspections of current construction, refurbishment and repair projects.
- Conducted site post-inspections corrections to pass inspection.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Fitted, cut and installed wood trim.
- Applied caulk, sealants and other agents to installed surfaces.
- Fastened timbers or lumber with glue, screws or pegs.
- Cleaned job sites by clearing away carpentry debris and waste.
- Measured and marked cutting lines on wood and raw materials.
Education
Associates - Business Management
Butler County Community College
2003
Skills
- Service desk support
- Cpanel/plesk/wordpress/java debugging
- Software upgrades
- Windows XP/Vista
- Customer service
- Operational improvement
- Problem resolution
- Networking
- Customer Service Skills
- Excellent Communication
- Microsoft Office 365
- Customer support needs assessment
- Technical troubleshooting
- Call center experience
- Application installations
- Security systems
- MS Office
- Microsoft Exchange
- Technical Support
- Great Attitude
- True Team Player
- Azure
- Relationship building
- Communication
Timeline
Utility Worker
City Of Tempe
09.2023 - 01.2024
Automotive Technician
Roush Performance / Cruise Automotive
07.2023 - 12.2023
Verification Specialist
Carvana LLC
03.2021 - 08.2022
Business Owner
W & C Strategy Consulting LLC
07.2020 - Current
Hosting Support /Team Lead
GoDaddy.com LLC
06.2017 - 07.2020
Construction Framer/Carpenter Foreman
Silverback Development inc
06.2014 - 06.2017
Associates - Business Management
Butler County Community College