Alexander Wayland-James
Whitehall,PA
Summary
Full Time Deli Lead with 10 years of Customer Service experience owning excellent listening, problem-solving and relationship-building skills. Known for providing great customer service and unwavering reliability. Works quickly in fast-paced environments, producing under pressure and deadlines.
Overview
10
10
years of professional experience
2
2
Certificates
1
1
Dream
Work History
Full Time Deli Lead
Giant Food Stores
Easton, PA
10.2019 - Current
- Prepared fresh hot products according to forecasts and sales, rotating to account for shrink and shelf life.
- Operated and Maintained Machinery to produce lunch meats, cheeses and special catering trays.
- Kept accurate temperature logs and upheld sanitation standards by keeping work area clean and clear.
- Worked as teams focusing on personal responsibility for average daily sales of $6,500.
Customer Service Associate
Wawa
Trexlertown, PA
03.2016 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Responded to customer requests for products, services and company information.
- Verified Vendor shipments and kept backroom stock full and organized.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Personal Banker Intern
First Niagara
Quakertown, PA
04.2015 - 07.2015
- Assisted customers with establishing accounts, completing loan applications and signing up for new services and updating services to existing accounts.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
Account Services Administrator
Grace Hope Education Consulting
, PA
01.2014 - 01.2015
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Guided groups of families on tours of different east coast private elite high schools.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining locations, often traveling over 150 miles daily.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
BBA - Finance
University of Iowa
Iowa City, Iowa 08.2011 - 05.2014
High School Diploma -
Parkland High School
Allentown, PA 09.2001 - 07.2006
Skills
- Model-View-Controller (MVC)
- Responsive Web Design
- Scripting Languages: PHP, Python, JavaScript
- Front-End Programming: HTML5, CSS3, AJAX
- Back-End Databases: HTTP Server, SQL Server, MongoDB
- Web Technologies: AngularJS, jQuery, Bootstrap
- Also: Flask, Rust, Qt, TKinter
- Planning and Coordination
- Attention to Detail
- Multitasking Abilities
Certification
- AngularJS: From Zero to Hero Training - StackSkills
- The Complete Web Development Bootcamp Training - Udemy
- Certified Entry-Level Python Programmer - 2022
Timeline
Full Time Deli Lead
Giant Food Stores
10.2019 - Current
Customer Service Associate
Wawa
03.2016 - 09.2019
Personal Banker Intern
First Niagara
04.2015 - 07.2015
Account Services Administrator
Grace Hope Education Consulting
01.2014 - 01.2015
BBA - Finance
University of Iowa
08.2011 - 05.2014
High School Diploma -
Parkland High School
09.2001 - 07.2006
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