Alexander Webb
Glendale,AZ
Summary
At Starbucks, a shift supervisor is responsible for overseeing the operations during their shift. This involves managing the team, ensuring top-notch customer service, maintaining cleanliness, overseeing inventory, and handling cash transactions. In addition to managing daily operations and resolving customer concerns, shift supervisors also train and collaborate with baristas. By prioritizing the business's objectives, improving the customer experience, and ensuring adherence to Starbucks standards, they help stores meet their targets. They also assist with scheduling, monitor performance and consistency, and ensure compliance with health and safety regulations, all while fostering a friendly and positive work environment. In this role, strong leadership, communication, and problem-solving skills are essential.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2019 - Current
- Supervise and lead the barista team during shifts
- Provide guidance, training, and feedback to team members
- Ensure team members follow Starbucks standards and procedures
- Maintain a high standard of customer service, ensuring all customers have a positive experience
- Resolve customer complaints or issues in a calm and professional manner
- Ensure orders are prepared and served correctly and promptly
- Ensure all team members are informed about any promotions, product updates, or store news
- Address operational or personnel issues quickly and effectively, ensuring minimal disruption to store operations
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
Education
Currently Undergoing - Applied Sciences
Arizona State University
Tempe, AZHigh School Diploma -
Sandra Day O'Connor High School
25250 N 35th Ave, Phoenix, AZ 8508301-2021
Skills
- Strong verbal communication skills
- Teamwork
- Flexibility
- Adaptability
- Customer complaint management
- Operational issue resolution
- Monitoring cleanliness
- Health and safety standards
- Exceptional customer service
- Work ethic
- Conflict resolution
- Interpersonal skills
- Problem-solving
- Attendance oversight
- Shift reporting
- Safety reviews
Covert Underage Buyer
Assisting with State Liquor Police Department with liquor sales and regulation.
Timeline
Shift Supervisor
Starbucks
11.2019 - Current
Currently Undergoing - Applied Sciences
Arizona State University
High School Diploma -
Sandra Day O'Connor High School