Alexander Weightman
Boynton Beach,FL
Summary
Efficient professional with 17 years of experience and a proven knowledge of amenities, back-of- the- house operations, and budget administration. Aiming to leverage skills to successfully fill the Golf Course Management role
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Golf Professional
Indian Spring Country Club
08.2023 - Current
- Facilitated smooth transitions during major renovation projects, minimizing disruption to members'' enjoyment of facilities.
- Managed relationships with key vendors effectively to secure optimal pricing on products and services used throughout the club.
- Spearheaded charity events at the club, strengthening ties with local organizations while providing valuable fundraising opportunities.
- Implemented safety protocols throughout the entire facility, reducing risks for both guests and staff.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Increased membership retention rates with exceptional customer service and consistent communication efforts.
- Coordinated seasonal leagues and social events tailored towards varying age groups within our membership base.
- Maintained pristine course conditions by overseeing regular maintenance and collaborating with groundskeeping staff.
- Improved golf course operations by implementing efficient scheduling and staff management techniques.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
- Enhanced member experience through personalized instruction and tailored golf programs.
- Boosted pro shop sales with strategic inventory management and strong supplier relationships.
- Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.
- Implemented innovative marketing strategies to showcase the club''s amenities and attract potential members.
- Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
- Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Golf Operations/Merchandiser/ Marketing Manager
Westchester Golf and Country Club
09.2019 - 08.2023
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed budget implementations, employee evaluations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Growth of 275 to 320 Rounds during Season due to Aggressive Marketing, plus increased revenue by pricing of Memberships
- Increased marketing to bring Summer from loss to Net $150,000 Profit from May- Aug (Off Season)
- Successfully boosting SEO via Google Business
- 35% Growth in Promotions, Pro shop sales and Demo Days
- High Knowledge of Club Systems/Interlinks/Tee Snap
- Managing and Overseeing F&B under General Manager
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Communicated clearly with employees, suppliers and owner to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
Account Manager
Ship Sticks
04.2018 - 08.2019
- Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
- Report to management regarding finances of establishment
- Establish tables of accounts and assign entries to proper accounts
- Resolve customer complaints regarding sales and service
- Review operational records and reports to project sales and determine profitability
- Monitor customer preferences to determine focus of sales efforts
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Golf Shop Manager/ Retail Manager
Mystic Dunes, LLC
09.2017 - 04.2018
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit Up 50%
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Quail Crossing Golf Club
03.2017 - 08.2017
- Administers Golf Shop, F&B, maintenance policies, procedures, controls, and fee configurations to ensure the safekeeping of assets, inventory and resources.
- Interfaces with Golf Courses Superintendent regarding course playing conditions and course setup for special events and tournaments.
- Exhibits leadership in guest hospitality, illustrating excellent customer service and creating positive atmosphere for guest relations.
- Intermittently plays golf with members of all skill levels to encourage passion.
- Responsible for Golf Shop Retail operation to include buying product, managing inventory levels, markdowns, and promotions.
- Addresses guest, member and member guest complaints and resolves problems immediately personally and virtual.
- Maintains golf courses activity records; requisition's equipment and supplies; and submits annual budget request to supervisor.
- Food and Beverage Manager for all food and beverage needs, on course food and beverage needs, banquets, outside events and catering for all golf functions.
- Responsible for financial products of golf club, food and beverage and retail outlet.
- Maintaining budget of beverage cost, wage cost, and supporting sales efforts to drive top-line revenue.
Asst. General Manager
Davie Golf Club
12.2013 - 02.2017
- Excellent communication and strong interpersonal skills that are reflected in a welcoming, friendly, and professional atmosphere.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, and schedules
- Responsible for staffing, scheduling, and personnel
- Generate and report all end of month sales, inventory, play figures, to corporate offices for golf and food operations department
- Cash and systems controls to ensure the safekeeping of assets, inventory, and resources
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate of Arts - Communications
University of Southern Indiana
Evansville, IN06.2012
MBA - Sports Management
Indiana University Southeast
New Albany, IN05.2011
Skills
- Budget development
- Business Development
- Staff training/development
- Effective leader
- Dependable and Responsible
- Teamwork and Collaboration
- Excel, Microsoft Word,
Affiliations
2012-2017- Level 3
2023-Present-Level 2
PGA OF AMERICA- Associate
February 2022 to Present
Club Management Association of America
2020 To Present
Association of Golf Merchandisers
Certification
Professional Golf Association
Timeline
Head Golf Professional
Indian Spring Country Club
08.2023 - Current
Golf Operations/Merchandiser/ Marketing Manager
Westchester Golf and Country Club
09.2019 - 08.2023
Account Manager
Ship Sticks
04.2018 - 08.2019
Golf Shop Manager/ Retail Manager
Mystic Dunes, LLC
09.2017 - 04.2018
General Manager
Quail Crossing Golf Club
03.2017 - 08.2017
Asst. General Manager
Davie Golf Club
12.2013 - 02.2017
Associate of Arts - Communications
University of Southern Indiana
MBA - Sports Management
Indiana University Southeast
Professional Golf Association
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