Alexander White
Las Vegas
Summary
Customer-focused professional with over 10 years of experience in high-quality customer care. Expertise in resolving complex issues, enhancing service processes, and improving customer satisfaction through effective communication. Skilled in cross-team collaboration while ensuring confidentiality and regulatory compliance.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Sunbit
08.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Developed comprehensive knowledge of product offerings to assist customers effectively.
- Facilitated conflict resolution by employing active listening and problem-solving skills.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Participated in Cresta Beta Team, providing insights valuable for the Implementation Team and championing change within the organization.
Legal Intake Agent
Tort Intake Professionals
02.2025 - Current
- Executed high-volume inbound and outbound intake calls for potential new clients.
- Assessed client needs, qualifications, and geographic criteria to direct appropriate legal resources.
- Administered intake documentation by sending, receiving, and organizing client forms with accuracy and confidentiality.
Customer Experience Associate
DraftKings
01.2023 - 01.2024
- Enhanced customer satisfaction by providing exceptional support through various communication channels.
- Resolved account and gameplay issues, improving retention and customer loyalty.
- Maintained regulatory compliance by obtaining necessary licenses from state gaming commissions.
- Strengthened brand trust by advocating for player needs and experiences.
Customer Success Associate (Software Support)
IPS – Integrated Practice Solutions
01.2021 - 01.2022
- Resolved software issues through effective remote support and investigation.
- Enhanced customer satisfaction by troubleshooting and escalating critical issues.
- Maintained extensive knowledge of ChiroTouch products and services for effective support.
- Collaborated across teams to improve customer experience and resolution speed.
Customer Care Professional
ECE Consulting Group
02.2020 - 12.2020
- Enhanced client communication by drafting empathetic, clear, and professional email responses.
- Resolved customer issues efficiently while ensuring strict adherence to confidentiality standards.
- Boosted client satisfaction by revitalizing service strategies and proactively addressing concerns.
- Maintained accuracy by ensuring client files were complete and consistently updated.
Law Coordinator
Anderson Business Advisors
01.2018 - 01.2019
- Enhanced client satisfaction by coordinating communications for various consulting services.
- Resolved client inquiries through effective phone and written communication strategies.
- Facilitated collaboration among professional departments to leverage internal expertise.
- Improved service delivery by streamlining follow-up processes for client requests.
Answer Center Tech Representative II
Real Appeal
01.2017 - 01.2018
- Resolved technical inquiries through internal knowledge bases and documentation.
- Crafted clear, precise responses to customer queries, ensuring grammatical accuracy.
- Addressed connectivity and security issues across multiple supported platforms.
- Directed callers through step-by-step problem resolution during phone support.
Dispatcher / Call Representative
Auto Return
01.2017 - 01.2018
- Directed communication between drivers, customers, and local law enforcement.
- Scheduled and dispatched drivers to ensure efficient route coverage.
- Presented accurate information using multi-line phone systems and ARIES software.
Operations Representative
Marsh & McLennan
01.2015 - 01.2017
- Processed and audited client account data within the Applied system to ensure accuracy and compliance.
- Exceeded daily processing and monthly accuracy goals.
- Escalated discrepancies to client advisors to improve service quality.
- Maintained regulatory standards while strengthening workflow documentation.
Dispatcher / Call Representative
SITEL
01.2013 - 01.2015
- Coordinated service vehicle schedules across designated territories for optimal efficiency.
- Resolved escalated customer issues effectively while maintaining professionalism and composure.
- Documented incidents and maintained detailed reports for thorough record-keeping.
- Facilitated training for new hires, supporting senior leadership's strategic initiatives.
- Exceeded weekly productivity targets through consistent performance and dedication.
Education
College of Southern Nevada
Henderson, NV12.2025
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Merritt College
Oakland, CA01.2010
Skills
- IC3 Certified
- Salesforce, Zendesk, and CRM Systems
- Windows OS & G-Suite Proficiency
- Technical Troubleshooting & Software Support
- Data Entry & Documentation Accuracy
- Organization, Planning & Time Management
- Confidential Information Handling
- Customer Communication & Issue Resolution
Timeline
Customer Care Representative
Sunbit
08.2025 - Current
Legal Intake Agent
Tort Intake Professionals
02.2025 - Current
Customer Experience Associate
DraftKings
01.2023 - 01.2024
Customer Success Associate (Software Support)
IPS – Integrated Practice Solutions
01.2021 - 01.2022
Customer Care Professional
ECE Consulting Group
02.2020 - 12.2020
Law Coordinator
Anderson Business Advisors
01.2018 - 01.2019
Answer Center Tech Representative II
Real Appeal
01.2017 - 01.2018
Dispatcher / Call Representative
Auto Return
01.2017 - 01.2018
Operations Representative
Marsh & McLennan
01.2015 - 01.2017
Dispatcher / Call Representative
SITEL
01.2013 - 01.2015
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Merritt College
College of Southern Nevada