ALEXANDER WHITEBREAD
Alpine,CA
Summary
Dynamic leader with a proven track record at Canvas Makers, enhancing customer satisfaction through innovative strategies and maintaining high standards. Skilled in advanced software and effective problem resolution, I excel in strategic leadership and team collaboration. Achieved significant growth at Origin Outdoor Design by leveraging analytical thinking and a detail-oriented approach, demonstrating a unique blend of technical and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Canvas Makers
01.2019 - Current
- Handled customer inquiries through phone and email.
- Maintained company's high-standard expectations.
- Ensured timely completion of all tasks.
- Oversaw the entire project lifecycle, maintaining customer contentment.
- Facilitated sales operations and gathered client feedback.
- Monitored and maintained software databases.
- Led monthly business meetings to assess performance and sales.
- Built and upheld professional relationships with clients.
- Boosted satisfaction levels by executing new customer-focused strategies.
Demolition Project Coordinator
R. Neder Construction Inc.
01.2022 - 01.2024
- Dispatched bids for potential demolition work.
- Coordinated crew efforts to ensure timely project completion.
- Completed weight-bearing responsibilities exceeding 50 pounds efficiently.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Managed communication channels between various teams involved in the execution of complex projects.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
Owner
Origin Outdoor Design
01.2020 - 01.2022
- Established landscaping company specializing in outdoor home additions.
- Managed team operations effectively to enhance productivity.
- Achieved timely completion of projects with superior customer interaction.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Created marketing campaigns to attract new customers.
- Analyzed industry trends to develop competitive strategies.
- Implemented quality assurance processes to ensure product excellence.
Education
Some College -
Grossmont/Cuyamaca Community College
01.2015
Diploma -
Granite Hills High School
01.2014
Skills
- Effective Problem Resolution
- Advanced Software Proficiency
- Training and mentoring
- Sales expertise
- Deadline-oriented
- Team Collaboration
- Strategic Leadership
- Analytical Thinking
- Detail-Oriented Approach
- Client relations and retention
References
References available upon request.
Timeline
Demolition Project Coordinator
R. Neder Construction Inc.
01.2022 - 01.2024
Owner
Origin Outdoor Design
01.2020 - 01.2022
Customer Service Manager
Canvas Makers
01.2019 - Current
Some College -
Grossmont/Cuyamaca Community College
Diploma -
Granite Hills High School