Open To Work
Alexander Wilkins
Senior Director, Operations
Washington,DC
Summary
Dynamic senior leader with over 17 years of experience in strategic research, partner development, and demand generation. Demonstrates visionary leadership in enhancing team performance through innovative solutions and cross-functional collaboration, achieving significant productivity and revenue growth. Passionate about driving client value and fostering high-performing teams with a strong focus on culture and change management.
Overview
14
14
years of professional experience
Work History
Senior Director
EAB
05.2022 - 09.2024
- Developed a performance dashboard that increased team visibility by 30% and improved individual performance metrics by 20%.
- Managed internal process improvement projects from conception to completion, conducting root cause analyses of problems.
- Collaborated with Research, Marketing, Sales, Account Management, and Partner Success for innovation and client value creation.
- Managed a team of 10, providing tailored coaching that resulted in a 20% increase in individual productivity. Spearheaded cross-functional workshops to identify operational bottlenecks, leading to streamlined processes and marked gains in team efficiency.
- Fostered partnerships with clients to co-create tailored research solutions, enhancing client satisfaction and retention rates significantly.
- Conducted in-depth market analysis to refine service offerings, resulting in measurable improvements in competitive positioning and revenue growth.
- Implemented a new project management tool that facilitated real-time tracking and communication, reducing project delivery times by improving team coordination.
- Mentored team members through regular feedback and development sessions, nurturing a culture of continuous improvement and professional growth.
- Spearheaded a data-driven initiative that enhanced research methodologies, leading to substantial improvements in client satisfaction and engagement.
- Directed implementation of data-driven decision-making processes, improving operational efficiency across departments.
- Collaborated with senior leadership to define long-term organizational goals and align resources accordingly.
Senior Director, Partner Development Manager
EAB
09.2018 - 04.2022
- Partnered with commercial executive leadership to optimize and prioritize processes.
- Recruited, managed, and developed a team of 40 commercial professionals.
- Collaborated cross-functionally to support EAB sales, service, and renewal teams.
- Strong focus on development, culture, and change management.
Senior Director, Demand Generation
EAB
01.2017 - 08.2018
- Managed an organization of 50 inside sales associates and managers against sales targets, supporting over 6,000 sales meetings.
- Recruited, coached, and trained teams in Washington, DC and Richmond offices.
- Developed and implemented campaigns and efficient operations to drive weekly and monthly sales meeting performance.
- Oversaw data analytics projects, utilizing insights to inform decision-making and improve operational efficiency.
Director, Health Care Technology Business Operations
The Advisory Board Company
01.2016 - 12.2016
- Partnered with the Technology Executive team to drive initiatives aligned with organizational strategic plans.
- Facilitated training and development programs for 1,000 technology professionals.
- Managed the communication strategy for key company events and initiatives, including town halls and annual meetings.
Director, National and Strategic Accounts
The Advisory Board Company
07.2013 - 07.2015
- Streamlined processes to boost departmental productivity, enhancing workflow efficiency.
- Developed account planning tools, aiding territory teams in strategic preparation.
- Collaborated with business lines to design campaigns, driving impactful market strategies.
- Analyzed client data to identify trends, leading to tailored solutions that improved account retention and drove measurable growth.
- Implemented streamlined reporting processes, enhancing departmental productivity and yielding noticeable improvements in project turnaround times.
- Fostered cross-functional collaboration to design and launch targeted marketing campaigns, significantly boosting client engagement and satisfaction.
- Mentored territory teams in pre-account planning, equipping them with effective methodologies that empowered their planning efforts and strengthened client relationships.
- Cultivated strong partnerships with commercial business lines, driving the execution of impactful strategies that aligned with organizational goals and enhanced market presence.
- Led cross-functional initiatives to refine account management processes, resulting in enhanced client satisfaction and retention rates.
- Developed and implemented strategic business plans aligned with organizational goals, driving revenue growth.
Associate Director, Performance Technologies Marketing
The Advisory Board Company
07.2010 - 07.2013
- Managed the performance of technology business resulting in over 300 executive sales visits each month.
- Recruited, trained, and managed a team of 6 managers and oversaw an organization of 50 inside sales associates.
- Provided exceptional customer service by consistently exceeding sales targets.
- Developed and implemented process improvements that increased operational efficiency across departments.
Education
Bachelor of Arts - Management and Anthropology
Gettysburg College
05.2006
Skills
- Data-informed decision making
- Workflow improvement
- Skilled in team leadership
- Team-based project collaboration
- Improving sales efficiency
- Strategic marketing campaign development
- Skilled in analyzing performance metrics
- Expert in facilitating organizational change
- Client engagement initiatives
- Experienced in developing interactive data dashboards
- Skilled in team dynamics
- Proficient in project management
- Performance-focused team coaching
- Track record of improving efficiency metrics
- Data-driven performance assessment
- Client communication skills
- Data analysis expertise
- Facilitating professional growth
Languages
English
Awards
President’s Volunteer Service Award - Silver, The President’s Service Award, Mar 2024, President's Volunteer Service Award - Silver, The President's Volunteer Service Award, Mar 2023, President's Volunteer Service Award - Bronze, The President's Volunteer Service Award, Mar 2022, President's Volunteer Service Award - Bronze, The President's Volunteer Service Award, Mar 2021, President's Volunteer Service Award - Bronze, The President's Volunteer Service Award, Oct 2020, EAB Commercial Impact Management Award, EAB, Dec 2017, 2016 Young Alumni Achievement Award for Service, Gettysburg College, Jun 2016, Unsung Hero, Advisory Board Company, Dec 2007, Constant Growth, Advisory Board Company, Jun 2007, Franklin Moore Award, Gettysburg College, Office of the Provost, May 2006, Muhlenberg Goodwill Prize, Gettysburg College, Office of the Provost, May 2006
Community Service
7/2017- Present Gettysburg College
· Roles include Trustee, Alumni Board President, Reunion Co-Chair, and Regional Club Chair
2/2022-Present Visitor Information Volunteer, National Museum of African American History and Culture
· Welcome and orient visitors to the museum, serving as a frontline ambassador for the Smithsonian Institution and its mission to illuminate African American history and culture.
Section name
Links, LinkedIn : www.linkedin.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsWebsites
Timeline
Senior Director
EAB
05.2022 - 09.2024
Senior Director, Partner Development Manager
EAB
09.2018 - 04.2022
Senior Director, Demand Generation
EAB
01.2017 - 08.2018
Director, Health Care Technology Business Operations
The Advisory Board Company
01.2016 - 12.2016
Director, National and Strategic Accounts
The Advisory Board Company
07.2013 - 07.2015
Associate Director, Performance Technologies Marketing
The Advisory Board Company
07.2010 - 07.2013
Bachelor of Arts - Management and Anthropology
Gettysburg College