ALEXANDER WILLIAMS
Tustin,CA
Summary
Professional Server with extensive knowledge of spirits/wine and engages customers one-on-one. Friendly, open and committed to building customer base by providing memorable service experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Outbound Rescue Call Representative
The Edge Treatment
03.2024 - Current
- Conducted outbound/inbound calls to inquiring families & individuals seeking treatment for Substance Abuse and Mental Health
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
Al Solito Posto
Server Captain
03.2023 - 11.2023
- Served food and beverages promptly with focused attention to guests needs.
- Shared knowledge of menu features and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained through menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender
The Sicilian Butcher
01.2023 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed Arizona alcohol awareness procedures.
Budtender
ShowGrow & Green Co.
03.2021 - 11.2022
- Sold flowers, concentrates and edibles in fast-paced environment.
- Checked guests' photo identification for validity and age requirements.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
Server & Bar
The Guild House & The Pearl
01.2018 - 01.2021
- Roles included fine dining service, bartending, and expediting food from the kitchen.
- This venue is a fine dining artisan eatery serving American, French and Italian inspired dishes, providing myself with an education on international cuisines and wines.
- Earned my BarSmarts spirits and wine training certifications.
Creative Director
Eminent Social Marketing
01.2015 - 01.2018
- Designed innovative creative strategies to raise brand awareness and engagement for a variety of organizations.
- Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
- Evaluated and contributed to creative team ideas.
- Included political fundraising, social media channel publishing, website creation.
Skills
- Food Service / Bartending
- Budtending / Retail Sales
- Team Training and Development
- Hospitality Service Expertise
- Dining Room Management
- Customer Service & Retention
- Film Production
- Stage Management
Certification
- Food Handler & TAM Certifications, Nevada - 2022
- Bar Smarts Bartender Training Certification - 2018
- Top Salesman - Oct 13' & Feb 14' | Cosmopolitan Hotel
References
- Ella Rose, Professional Colleague,
The Edge, 706-308-9529
- Joe Saldana, Operations Manager, Choctaw Casinos, 702-467-1452
- Dustin Sanders, Director of Operations, Choctaw Casinos, 702-802-1043
Hobbies and Interests
- Painting
- Speech & Debate
- Hospitality
- Recreational Theatre
- Script Writing
EDUCATION
Film Major, Marketing Minor
UNLV | Las Vegas, NV
Palo Verde High School
High Honors Diploma, 09'
Las Vegas, NV
Timeline
Outbound Rescue Call Representative
The Edge Treatment
03.2024 - Current
Al Solito Posto
Server Captain
03.2023 - 11.2023
Bartender
The Sicilian Butcher
01.2023 - 03.2023
Budtender
ShowGrow & Green Co.
03.2021 - 11.2022
Server & Bar
The Guild House & The Pearl
01.2018 - 01.2021
Creative Director
Eminent Social Marketing
01.2015 - 01.2018
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