Alexander Wouters

Work in tandem with Sales Manager to plan, organize, and direct sales activities for the bathroom division that's currently the leader in sales dollars and close rate company wide for the 2025 calendar year.

Dedicated to implementing sales strategies, oversight of sales training, and on-going management of Sales Design team.

Responsible to manage designer representatives, client needs and business needs to meet and exceed key performance indicators.

Act as a dependable resource for team coverage, stepping in seamlessly to support operations and maintain client satisfaction in the absence of Sales designers on team.

• Collaborated with nationwide Business Development Representatives and team leads to implement strategies for developing and maintaining business needs and growth to meet or exceed expectations for business continuity and expansion.
• Maintained database of leads and interactions gathered on social media accounts, contacting parties indicating interest in credit union products and services or assigning to team members.
• Built and maintained positive relationships with North American business partnerships (Toyota North America, Northrop Grumman, ADP, First American Title) Achieved ambitious sales goals with relationship-driven approaches.
• Trained business development representatives on best practices and protocols to optimize sales and profitability. Increased department cross-sell ratio from 2 to 5.
• Facilitated and managed business development plan based on market and industry research.
• Compiled and submitted monthly and yearly reports.
• Oversaw team by delegating work and reviewing individual performance.

• Managed day-to-day operations of center, including scheduling, monitoring performance and creating daily reports.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our credit union products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.

• Built strong rapport with new and existing members to better serve financial needs and promote branch loyalty. Toyota Headquarters branch.
• Increased efficiency and drove branch revenue by optimizing daily operations. Cross sell ratio increased 250% in first calendar year.
• Networked within Toyota liaisons and Business Development team to identify and capitalize on business opportunities.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans. Processed Executive Real Estate loans for Toyota.
• Planned and coordinated risk mitigation quarterly meetings to protect company assets.

• Encouraged team member development through training, coaching and motivational strategies.
• Helped tellers and Member Service Representatives by resolving member concerns and securely handling large transactions.
• Managed teller and Member Service Representative schedules.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance.