Alexander Yribar

• Managed and supervised administrative and daily program operations, complying with research and finance policies and regulations.
• Developed and implemented strategic plans to achieve program objectives, resulting in new and updated resources allowing the research community to better serve study participants:

- Implemented virtual payment option improving versatility and equity of options available

- Development and transition to improved gift card management database

- Identified and onboarded new payment card supplier via RFP process

- Managed project focused on providing equitable payment options to all research study populations

• Collaborated with faculty and stakeholders including VPs of Research, Institutional Review Board Directors, and Directors of key Business and Finance units to facilitate accurate and timely reporting of payments to research participants
• Managed program budget, financial reporting, tax compliance, and accounting processes.

• Manage/lead projects focused on process improvement and increasing efficiency
• Assist in servicing the university’s 500+ merchant accounts
• Lead tax data reporting process
• Process and reconcile weekly and monthly journal entries
• Analyze tax data to be reported to the Tax Director
• Act as back-up to the HSIP team when needed
• Create, update, and analyze metrics dashboards for Treasurer's office units including Merchant Services, ID Card program (Mcard) and HSIP.
• Create ad hoc reports as needed.

• Facilitate the distribution of incentive payments to research study participants
• Handle customer inquiries via phone and email
• Train customers on the HSIP process and online system through individual and group training sessions
• Implement process improvements that increase efficiencies for customers and study participants
• Team lead for communications regarding process changes
• Track metrics reflecting the program’s workload, outstanding requests, customer experience, etc
• Utilizing Business Objects and M-Pathways.

• Operations supervisor managing team of eight associates
• Consistently coach associates around risk management and customer service
• Perform quarterly performance appraisals on all associates
• Create action plans for each associate to promote sustained improvement
• Create and maintain reports around customer experience surveys and associate performance
• Forecast cash requirements to meet customer needs and stay within banking center limits.

• Build new and existing customer relationships by uncovering needs and recommending solutions
• Provide 360 degree coaching to all teammates
• Assist in operational tasks to ensure compliance in all areas of the banking center
• Act as vault custodian, controlling day-to-day operations of cash vault
• Act as back-up to banking center manager.

• Process customer transactions while providing excellent customer service
• Create new customer relationships and deepen existing customer relationships through referrals and cross-selling of bank products and services
• Act as aid to Teller Operations Specialist and took on TOS responsibilities when needed
• Trained new associates through example and coaching.

• Assist customers over the phone with questions and concerns regarding small business and home equity accounts
• Refer customers to bank products and services
• Enhance customer-bank relationship through referrals and outstanding service.

• Process customer transactions while providing excellent customer service
• Create new customer relationships and deepen existing customer relationships through referrals and cross-selling of bank products and services
• Act as aid to Teller Operations Specialist and took on TOS responsibilities when needed
• Trained new associates through example and coaching.

• Process customer transactions while providing excellent customer service
• Create new customer relationships and deepen existing customer relationships through referrals and cross-selling of bank products and services
• Act as aid to Teller Operations Specialist and took on TOS responsibilities when needed
• Trained new associates through example and coaching.