Alexander Zambrano
Bakersfield,CA
Summary
Goal-oriented Vive President with distinguished experience in HVAC, Electrical, plumbing, & Design build sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
1
1
Certification
Work History
VP of Sales and Business Development
Urbatect Development
06.2023 - Current
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Streamlined sales processes for increased efficiency, reducing costs, and improving productivity among team members.
- Prepared sales presentations for clients, showing the success and credibility of products.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented training programs to enhance the effectiveness of the sales team, leading to higher conversion rates.
- Created strategic service roadmaps for new initiatives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led successful sales teams, fostering a collaborative environment focused on achieving targets and increasing revenue.
- Championed data-driven decision-making within the organization, leveraging insights from CRM systems for better resource allocation.
- Implemented sales forecasting methodologies, providing accurate revenue projections for informed decision-making by upper management.
- Mentored junior staff to enhance their skills, resulting in improved performance and career advancement opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Continuously evaluated team performance against established benchmarks/goals so as to identify areas needing improvement whilst taking corrective measures accordingly aimed at maintaining an overall high standard of excellence throughout all aspects relations
National Service Manager Consultant
The Service Profit Group
04.2022 - 06.2023
- Implemented process and cost-saving initiatives to enhance operational efficiencies.
- Developed training programs for technicians, resulting in improved efficiency and productivity.
- Led national service team meetings to facilitate communication and collaboration.
- Reduced waste and pursued revenue development strategies aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored National service operations to confirm compliance with industry standards.
- Developed and enforced regional service policies and procedures.
- Collaborated with sales teams to identify upselling opportunities within existing client accounts, boosting revenue generation efforts.
- Spearheaded implementation of new technologies, streamlining operations and enhancing overall capabilities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance metrics for, driving continuous improvement initiatives.
- Introduced standardized documentation practices, improving record-keeping accuracy and enabling data-driven decision making.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined internal communication processes, enhancing collaboration between departments and improving response times.
- Championed customer-centric approach to service delivery, fostering strong relationships with clients and consistently exceeding their expectations.
Service Manager
Monarch Home Services
06.2017 - 04.2022
- Create and implement quarterly business plans for continued revenue growth
- Year over Year average 47% increase in total revenue monthly.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Technician
Service Champions Heating and Air
07.2017 - 06.2018
- Duties: Staying above 40% conversion rate Service agreement sign ups
- Preventative Maintenance, Tune-Up Ac & Furnace, Diagnostics on No Cool/Heat calls
- Excellent Customer Service, Heat exchanger Inspection
- Pull Blower Motors
- Setting Leads for equipment, water heaters, insulation, ducts
- Trained in identifying Asbestos
- Educating Clients on indoor air quality options (air scrubbers, Uv lights, etc) Educating clients on insulation options (R38-R60, Silver shield, etc.) Educating Clients on Duct work, Staying on or above Revenue Goals of $45,000+ per month Proficient in Titan, ADP, SW remote.
Education
High school or equivalent -
Skills
- Data-driven decision-making
- Employee Retention
- Market Trend Analysis
- Business Analytics
- Direct Sales
- Revenue Growth
- New Hire Onboarding
- Client Base Retention
- Analytical problem solver
- Customer Complaint Resolution
- Industry Networking
- Operating Procedures and Policies
- Staff Training and Development
Certification
- EPA Universal, Present
- ESCO Institute, 01/01/18, 01/01/20
- Department of Consumers Affairs CONTRACTORS STATE LISCENSE BOARD
- NATE certified, 04/01/18, 04/01/20
- Gas Heating (Air) Installation
- Gas Heating (Air) Service
- Heat exchanger expert certification, Present
- HVAC Certification
Qualifications
- EPA Certified universal
- Heat exchanger expert certification
- NATE Certifications
- DCA home improvement sales license
Timeline
VP of Sales and Business Development
Urbatect Development
06.2023 - Current
National Service Manager Consultant
The Service Profit Group
04.2022 - 06.2023
Service Technician
Service Champions Heating and Air
07.2017 - 06.2018
Service Manager
Monarch Home Services
06.2017 - 04.2022