Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Zapotitla Espinoza

Indio,CA

Summary

Dynamic professional with a proven track record in video production and customer service excellence at Goldenvoice Coachella. Expert in setting up sophisticated equipment and editingand exceptional teamwork and time management skills. Increased customer loyalty through effective conflict resolution. Thrives under pressure, ensuring high-quality project delivery within tight deadlines.

Overview

1
1
year of professional experience

Work History

Camera Operator

Adriftonthewave Media
Indio, CA
09.2022 - 06.2023
  • Set up equipment for inside and outside shots.
  • Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
  • Worked with directors to capture desired shots.
  • Operated various camera types proficiently, including DSLR, mirrorless, and cinema cameras, ensuring optimal image quality for each project.
  • Maintained a calm demeanor under pressure while managing tight deadlines or unexpected challenges on set.

Customer Service Representative

Goldenvoice Coachella
Indio, CA
04.2023 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

La Quinta High School
La Quinta, CA
05.2023

Skills

  • Video Production
  • Setting up equipment
  • Editing abilities
  • Staff Management
  • Task Prioritization
  • Teamwork and Collaboration

Timeline

Customer Service Representative

Goldenvoice Coachella
04.2023 - 04.2023

Camera Operator

Adriftonthewave Media
09.2022 - 06.2023

High School Diploma -

La Quinta High School
Alexander Zapotitla Espinoza