Adrian Zarate-Amaya

Clovis,United States

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by a successful tenure at USPS and expertise in parcel delivery and team leadership. Skillfully negotiated repayment terms, boosting recoveries by over 20%. Excels in safety awareness and fostering professional growth, making significant impacts in fast-paced environments.

Education

High School Diploma -

San Bernardino Valley College

San Bernardino, CA

05.2000

Overview

years of professional experience

Certificate

Skills

Data Entry
Weather Tolerance
Vehicle loading
Clerical Support
Interpersonal Communication
Relationship Building

Task Prioritization
Self Motivation
Office Management
Parcel Delivery
Scheduling and calendar management

Work History

Mail Carrier

USPS

10.2021 - Current

Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.

Front Desk Manager

Volcano House Hotel

06.2016 - 06.2017

Trained new staff on correct procedures, compliance requirements, and performance strategies.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Established strong rapport with returning guests while building new connections with first-time visitors.
Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Resolved guest complaints by addressing issues with rooms promptly.
Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.

Hardlines Manager

The Sports Authority

05.2013 - 06.2016

Coordinated seasonal merchandise transitions smoothly while adhering closely to deadlines.
Increased employee engagement through regular coaching sessions and career development opportunities, fostering a positive work environment.
Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Addressed customer complaints promptly and professionally, ensuring swift resolution of issues while maintaining high levels of customer satisfaction.

Collections Manager

Rent A Center Warehouse & Retail Store

07.2005 - 07.2012

Researched accounts and completed due diligence to resolve collection problems.
Reviewed, researched, and corrected discrepancies and customer concerns.
Oversaw daily posting of payments to customer accounts.
Improved overall collections efficiency by implementing strategic collection plans and processes.
Documented interactions in computer database and updated information.
Coded and entered at least 10 invoices each day into in-house accounting software.

Languages

Spanish

Professional Working