Melissa Figueroa
Palm Springs,CA
Summary
Motivated young adult successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Mister Parker's Hostess
Parker Palm Springs
Palm Springs, CA
01.2024 - Current
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Greeted incoming guests to escort to assigned dining area and present menus.
Hostess
LG's Prime Steakhouse
Palm Springs, CA
09.2023 - 01.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Provided excellent customer service by addressing customer needs promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Hostess/Busser
Antigua Kitchen+Bar
Palm Springs, CA
02.2022 - 11.2023
- Effectively multitasked within fast-paced environment.
- Welcomed guests with friendliness and professionalism.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Observed tables to tend to guest needs and identify customer service opportunities.
Hostess/Busser
L'olivo Italian Bistro
Palm Springs, CA
06.2021 - 03.2022
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Observed tables to tend to guest needs and identify customer service opportunities.
Education
Biology
College of The Desert
Palm Desert, CA06.2027
High School Diploma -
Palm Springs High School
Palm Springs, CA06.2022
Skills
- Social Skills
- Communication
- Team Leadership
- Customer Service
- Multitasking and Prioritization
- Accountability
Languages
Spanish
Native/ Bilingual
Additional Information
- Experience with Yelp Reservations
- Experience with Open Table
References
- Sal Zavala 760-832-5850
- Daisi Figueroa 760-250-6360
Timeline
Mister Parker's Hostess
Parker Palm Springs
01.2024 - Current
Hostess
LG's Prime Steakhouse
09.2023 - 01.2024
Hostess/Busser
Antigua Kitchen+Bar
02.2022 - 11.2023
Hostess/Busser
L'olivo Italian Bistro
06.2021 - 03.2022
Biology
College of The Desert
High School Diploma -
Palm Springs High School
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