ALEXANDER ZAYA
Farmington Hills,MI
Summary
Oversee well-organized and efficient operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Strong background of improving collaboration and consensus across current and past company environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Expert
Apple
11.2021 - Current
- Analyzed workforce data and pinpointed opportunities to better support our teams navigating obstacles.
- Coached and mentored my team of Specialists, Experts, and Pros achieving a remarkable surge in productivity.
- Handled employee and customer relations with tact and diplomacy, adeptly resolving concerns, and mediating conflicts.
- Set and monitored performance goals aligned with both company benchmarks and individual aspirations, providing goal-specific feedback 2-3 times weekly.
- Led the Detroit market in accessory revenue/attachment sales in Q2 2023.
Business Development Team Leader
Wireless Superstore
03.2019 - 10.2021
- Maintained precise employee records, ensuring compliance with policies and regulations
- Exceeded sales targets consistently, demonstrating a strong drive for success and commitment to achieving organizational goals.
- Fostered an inclusive team culture that encouraged open communication, collaboration, and continuous learning.
- Established productive relationships with key stakeholders, resulting in long-term collaborations and mutually beneficial partnerships.
- Collaborated with cross-functional teams to develop integrated solutions that addressed customer pain points effectively.
- Acted as a mediator, addressing employee inquiries, conflicts, and fostering a positive workplace culture
Human Resource Assistant
Boost Mobile
07.2017 - 02.2019
- Mitigated potential business risks through close collaboration with team members, leaders, and regional managers, conducting thorough performance assessments for informed decision-making
- Cultivated enduring employee relationships by skillfully applying conflict-resolution techniques and fostering dynamic communication skills to ensure client satisfaction
- Played a pivotal role in the onboarding, training, and mentorship of new team members, instilling a profound understanding of company policies and protocols
- Stimulated staff engagement and synergy by implementing captivating collaboration programs, resulting in heightened operational excellence through regular updates and communication.
Education
Bachelors of Human Resource Development and Management -
Oakland University
Rochester, MichiganSkills
- Training Development
- Recruitment, Hiring, and Onboarding
- Cross-Functional Collaboration
- Payroll Management
- Relationship Building
- Succession Planning
- Employee Relations
- Benefits Administration
- Conflict Resolution
- Human Resources Operations
Extracurricular Activities
Holy Cross Youth Mentorship Program
- Conducted one-on-one and group mentoring sessions.
- Delivered academic support and tutoring to youth participants.
- Orchestrated personal development initiatives and activities.
- Led discussions on career exploration and aspirations.
- Coordinated recreational and social events within the church community.
- Provided emotional support and guidance to program participants.
- Maintained effective communication with parents and guardians.
Certification
- ScrumMaster Certification
- HRCI Human Resource Associate Professional Certificate
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Expert
Apple
11.2021 - Current
Business Development Team Leader
Wireless Superstore
03.2019 - 10.2021
Human Resource Assistant
Boost Mobile
07.2017 - 02.2019
Bachelors of Human Resource Development and Management -
Oakland University