Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Zelvyansky

Brooklyn,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Concierge

Red Apple Real Estate
05.2020 - Current
  • Greeted residents, guests and vendors upon arrival with utmost courtesy
  • Monitored and secured access to building by verifying and/or announcing all guests, deliveries and contractors
  • Tracked and logged both incoming and outgoing packages
  • Coordinated tasks among colleagues
  • Managed property amenity reservations, carry out Permission to Enter requests, activated fobs and manage vendor/services key box
  • Participated in Move-In/Out process by scheduling elevators, loading docks and carts
  • Served as catalyst between property management and residents with any conflicts or needs that arise
  • Maintained daily logs and reports of all activity in building Link.

Customer Service

Annie Bella Inc
06.2017 - 05.2020
  • Achieved successful order placement by monitoring online ordering system and processing failed orders
  • Answered phone calls and emails to assist customers with their online purchases or to help them make online purchases
  • Managed overall operations on Amazon and eBay focusing on supply chain and marketing strategies
  • Processed 100+ new and revised orders
  • Communicated with vendors regarding back-order availability, future inventory and special orders.
  • Investigated and resolved customer inquiries and complaints quickly

Customer Service / ATC (Assistant Transportation Coordinator)

LogistiCare Solutions
01.2008 - 06.2017
  • Manages a high-volume workload within a deadline driven environment from client members, transportation providers and/or facilities
  • Consistently meets performance benchmarks in all areas (speed, accuracy, volume)
  • Primary job duties include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues
  • Assists with coordination of public transportation
  • Works closely with client member, transportation providers and health care facilities to resolve problems
  • Assists with providing support to office staff in pursuit of excellent customer service.

Office Assistant

Dr. Anton P. Ginzburg DPM
07.1999 - 12.2007
  • Office Organization & Administration
  • Telephone & Front Office Reception
  • Scheduling & Calendaring
  • Meeting and Event Planning
  • Filing & Data Entry

Education

B.A. - Graphic Arts Production Management

New York city College of Technology
Brooklyn, NY
2002

Skills

  • Excellent customer service and phone skills
  • Strong verbal communications, problem solving, time management and organizational skills
  • Able to work independently or with team
  • MS Word, Excel, outlook, all windows Operating systems, Building Link
  • Cash Handling
  • Reservation Coordination
  • Guest Relations
  • Transportation Coordination
  • Vendor Interaction

Timeline

Concierge

Red Apple Real Estate
05.2020 - Current

Customer Service

Annie Bella Inc
06.2017 - 05.2020

Customer Service / ATC (Assistant Transportation Coordinator)

LogistiCare Solutions
01.2008 - 06.2017

Office Assistant

Dr. Anton P. Ginzburg DPM
07.1999 - 12.2007

B.A. - Graphic Arts Production Management

New York city College of Technology
Alexander Zelvyansky