Reading
Travelling
Computing
Alexander Akwasi Atenkah
KUMASI
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
18
18
years of professional experience
Work History
Acting Branch Manager
Stanbic Bank Ghana Ltd
Suame Branch
01.2025 - Current
- Drove branch growth by exceeding targets in customer acquisition, retention, and revenue through effective strategic planning.
- Delivered exceptional customer experiences, achieving high satisfaction levels by resolving complaints promptly and professionally.
- Oversaw daily branch operations, ensuring optimal staff performance and adherence to high customer service standards.
- Led regular team meetings to communicate performance goals, align expectations, and share organizational updates.
- Developed and implemented sales strategies that enhanced profitability and overall branch performance.
- Utilized strong problem-solving skills to efficiently address and resolve customer concerns, strengthening client relationships.
- Led branch operations to enhance customer service and increase satisfaction rates.
- Managed team performance through regular coaching and development initiatives.
- Implemented risk management strategies to ensure compliance with banking regulations.
- Analyzed financial reports to drive strategic decision-making for branch growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Acting Branch Manager
Stanbic Bank Ghana Ltd
KNUST Branch
04.2025 - 12.2025
- Drove branch growth by exceeding targets in customer acquisition, retention, and revenue through effective strategic planning.
- Delivered exceptional customer experiences, achieving high satisfaction levels by resolving complaints promptly and professionally.
- Oversaw daily branch operations, ensuring optimal staff performance and adherence to high customer service standards.
- Led regular team meetings to communicate performance goals, align expectations, and share organizational updates.
- Developed and implemented sales strategies that enhanced profitability and overall branch performance.
- Utilized strong problem-solving skills to efficiently address and resolve customer concerns, strengthening client relationships.
Team Leader, Customer Service
Stanbic Bank Ghana Ltd
Ashtown Branch
12.2016 - 03.2025
- Led and supervised Tellers and Customer Service Consultant teams, improving service efficiency and customer experience.
- Analyzed customer feedback to identify trends and implement strategic improvements in service processes.
- Fostered a positive work environment, promoting collaboration and high morale among team members.
- Managed team performance to support sustainable branch growth and profitability, driving positive income statement results.
- Stepped in for the Branch Manager to lead sales initiatives, ensuring achievement of branch sales targets.
- Streamlined branch operations by implementing effective cost-control measures to improve operational efficiency.
- Optimized staff scheduling to match customer demand, reducing wait times and enhancing service delivery.
- Monitored and mitigated operational risks related to teller transactions, cheque books, and ATM card processes.
- Ensured strict adherence to regulatory requirements, internal policies, and compliance standards.
- Strengthened fraud prevention controls, reducing risk through proactive monitoring of cheque cashing and deposit activities.
Team Leader, Customer Service
Stanbic Bank Ghana Ltd
Suame Branch
02.2015 - 12.2016
- Led and supervised Tellers and Customer Service Consultant teams, improving service efficiency and customer experience.
- Analyzed customer feedback to identify trends and implement strategic improvements in service processes.
- Fostered a positive work environment, promoting collaboration and high morale among team members.
- Managed team performance to support sustainable branch growth and profitability, driving positive income statement results.
- Stepped in for the Branch Manager to lead sales initiatives, ensuring achievement of branch sales targets.
- Streamlined branch operations by implementing effective cost-control measures to improve operational efficiency.
- Optimized staff scheduling to match customer demand, reducing wait times and enhancing service delivery.
- Monitored and mitigated operational risks related to teller transactions, cheque books, and ATM card processes.
- Ensured strict adherence to regulatory requirements, internal policies, and compliance standards.
- Strengthened fraud prevention controls, reducing risk through proactive monitoring of cheque cashing and deposit activities.
Frontline Support Officer
Stanbic Bank Ghana Ltd
Tarkwa Branch
06.2012 - 02.2015
- Managed all routine processes related to cheque books, ATM cards, and banking instruments in strict adherence to established policies and procedures.
- Controlled and processed bank cheques, including those marked “Good for Funds,” ensuring compliance with operational guidelines.
- Maintained robust internal controls to minimize operational and financial risks associated with branch transactions and instruments.
- Provided prompt customer service, effectively resolving inquiries or directing clients to the appropriate department or more cost-efficient service channels.
- Processed requests and issued cheque books and transaction cards accurately, following established procedures to ensure security and efficiency.
Customer Service Consultant
Stanbic Bank Ghana Ltd
Tarkwa Branch
08.2010 - 06.2012
- Resolved customer service inquiries promptly, maintaining high levels of customer satisfaction and service quality.
- Applied strong analytical and problem-solving skills to effectively address complex customer issues.
- Managed branch ATM custody, ensuring accurate daily balancing and timely cash replenishment.
- Facilitated referrals to appropriate departments and digital channels to improve efficiency and customer convenience.
- Assisted customers with product inquiries, feedback, and complaints, providing clear and professional guidance.
- Initiated swift and effective resolutions to issues impacting customer experience and service delivery.
Personal Solution Consultant
Stanbic Bank Ghana Ltd
Tarkwa Branch
08.2009 - 07.2010
- Identified customer needs and provided effective solutions to inquiries.
- Conducted sales campaigns to promote bank products and services in Tarkwa.
- Attracted new business to Stanbic Bank through strategic initiatives.
- Opened accounts for new customers, ensuring a seamless onboarding experience.
- Addressed customer issues and resolved complaints promptly.
- Assisted business consultants with various related duties to enhance service delivery.
Sales Personnel
Stanbic Bank Ghana Ltd
Sunyani Branch
11.2008 - 08.2009
- Exceeded monthly sales targets by over 40% for six consecutive months, consistently driving strong revenue growth.
- Executed targeted sales campaigns across multiple institutions, successfully attracting and onboarding new clients.
- Enhanced customer satisfaction by proactively resolving issues and identifying client needs.
- Facilitated banking services, including account opening and onboarding of new customers.
- Supported the Business Banker with key operational and client service responsibilities.
- Increased market share by successfully converting customers from competing banks.
Education
BSc. - Molecular Biology and Biotechnology
University of Cape Coat
Cape Coast01-2008
Senior Secondary School Certificate Examination - Science Programme
Bekwai S. D. A. Senior high School
Bekwai, Ash.01-2001
Skills
- Branch operations management
- Leadership skills
- Team collaboration
- Customer service
- Verbal communication
- Customer relationships
- Customer relationship management
- Conflict resolution
Accomplishments
- Lead Branch to win below awards in 2025
- Part of the team that won Best Branch in Client Experience 2023
- Lead the team to win Best Branch in Trade 2020
Best Branch Digital Adoption/Alternate Channel Migration
Best ATM Custodian
Best Supervisor, Branch Network
Interests
Hobbies and Interests
- Reading
- Travelling
- Computing
References
- MR. ANTHONY ASARE, 0244-648 344, STANBIC BANK GHANA LTD
- MR. GABRIEL KWAO-BOATENG, 0243 055 424 / 0208 733 231, STANBIC BANK GHANA LTD
- MR. EMMANUEL ESUAKO, 0244 975 145, STANBIC BANK GHANA LTD
Timeline
Acting Branch Manager
Stanbic Bank Ghana Ltd
04.2025 - 12.2025
Acting Branch Manager
Stanbic Bank Ghana Ltd
01.2025 - Current
Team Leader, Customer Service
Stanbic Bank Ghana Ltd
12.2016 - 03.2025
Team Leader, Customer Service
Stanbic Bank Ghana Ltd
02.2015 - 12.2016
Frontline Support Officer
Stanbic Bank Ghana Ltd
06.2012 - 02.2015
Customer Service Consultant
Stanbic Bank Ghana Ltd
08.2010 - 06.2012
Personal Solution Consultant
Stanbic Bank Ghana Ltd
08.2009 - 07.2010
Sales Personnel
Stanbic Bank Ghana Ltd
11.2008 - 08.2009
Senior Secondary School Certificate Examination - Science Programme
Bekwai S. D. A. Senior high School
BSc. - Molecular Biology and Biotechnology
University of Cape Coat