Alex Gale
New Harmony,IN
Summary
Accomplished Shop Owner well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
17
17
years of professional experience
Work History
CEO/Coffee Shop Owner
Black Lodge Coffee Roasters
09.2017 - Current
- Fostered strong relationships with industry partners to expand business opportunities.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Maintained a clean, safe, and inviting atmosphere for customers to enjoy their coffee experience.
- Collaborated with local artists to showcase artwork in the coffee shop, fostering community engagement.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Supervised daily activities of restaurant and 10 employees.
Human Resources Manager
Home Depot
01.2013 - 09.2017
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
General Manager
Arbys Restaurant
04.2007 - 01.2013
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
Education
Associate of Arts - Fashion Design, Marketing And Merchandising
International Academy of Design And Technology
Nashville, TN05.2005
No Degree - HVAC Installation And Repair
Tennessee Technology Center
Dickson, TNHigh School Diploma -
Dickson County High School
Dickson, TN05.2003
Skills
- Customer Focus
- Strategic Planning
- Business Planning
- Business Management
- Human Resources Management
Accomplishments
20 under 40
- News4u Magazine (2019)
Who's Who of America (2022)
- Coffee Industry
Top 100 Entrepreneurs in the State of Indiana
- Indiana Entrepreneur Magazine (2022)
Top Cafe' in Posey County
- Restaurant Guru
Featured in Shout out Colorado
- Highlight in the Coffee Industry
Timeline
CEO/Coffee Shop Owner
Black Lodge Coffee Roasters
09.2017 - Current
Human Resources Manager
Home Depot
01.2013 - 09.2017
General Manager
Arbys Restaurant
04.2007 - 01.2013
Associate of Arts - Fashion Design, Marketing And Merchandising
International Academy of Design And Technology
No Degree - HVAC Installation And Repair
Tennessee Technology Center
High School Diploma -
Dickson County High School
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