Alexander B Castillo
DeForest,WISCONSIN
Summary
Dynamic and results-driven professional with a proven track record at Tagura Management LLC, excelling in customer service and operational efficiency. Recognized for enhancing employee productivity and fostering teamwork, while implementing data-driven strategies that improved district performance. Adept at problem-solving and maintaining strong communication, ensuring exceptional service and satisfaction.
Overview
37
37
years of professional experience
Work History
Fitness Equipment Expert
FIT TECH LLC
03.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
District Operations Manager
Tagura Management LLC / IHOP Restaurant Franchisee
10.2003 - 04.2007
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
- Promoted a positive work environment by fostering open communication channels among staff members.
- Coordinated with other departments to align goals, streamline workflow, and enhance collaboration across the organization.
- Identified business development opportunities resulting in revenue growth for the district.
- Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
- Ensured adherence to company policies, industry regulations, and legal requirements within the district.
- Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues.
- Optimized supply chain management for improved inventory control and reduced waste.
- Implemented data-driven decision-making processes, enhancing overall district performance and growth.
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
- Established strong relationships with key stakeholders, leading to successful collaborations on various initiatives.
- Traveled to over [Five] locations per week to manage each store and perform reviews of individual managers and employees.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Evaluated existing policies and procedures to identify areas for improvement, resulting in increased operational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Developed processes to save on costs and prevent losses.
- Enforced compliance with local, state and federal regulations and company standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Devised and executed training plans for new and existing staff to support competency and compliance.
Shop Owner
ABC Fitness Services
06.1993 - 10.2002
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired and replaced worn and damaged components.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Sales Associate and Service / Delivery Manager
Physico Fitness
01.1989 - 03.1993
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Improved service quality, addressing client concerns promptly and professionally.
- Streamlined operations for improved customer satisfaction and retention rates.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Facilitated completion of deliveries and verified documentation.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
Education
Electronics -
Los Angeles Harbor College
Wilmington, CAHigh School Diploma -
San Pedro High School
San Pedro, CA06-1984
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Fitness Equipment Expert
FIT TECH LLC
03.2007 - Current
District Operations Manager
Tagura Management LLC / IHOP Restaurant Franchisee
10.2003 - 04.2007
Shop Owner
ABC Fitness Services
06.1993 - 10.2002
Sales Associate and Service / Delivery Manager
Physico Fitness
01.1989 - 03.1993
Electronics -
Los Angeles Harbor College
High School Diploma -
San Pedro High School
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