Alexander (Cailin) Dockery
Ocala,FL
Summary
Professional and knowledgeable retail and office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Virtual Personal Administrative Assistant
Allesha Whitson
07.2023 - Current
- Data entry, bookkeeping, answering/emails, appointment scheduling, online records, managing contact lists
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Researched topics and events to support supervisor's work agenda and projects.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
Bear Builder
Build-A-Bear Workshop
09.2023 - 05.2024
- Greet/inform customers on store sales and how process works, cash register, assisting customers through experience, stuff bears for customers and orders, basic store cleaning/maintenance, answering phone.
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.
- Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
- Made connections with guests by providing personalized approach and welcoming and warmly greeting guests.
- Assisted in inventory management to maintain optimal stock levels and minimize waste.
- Participated in routine staff meetings to discuss goals, challenges, ideas for improvement, fostering open communication within the team environment.
- Assembled Build-a-Bear marketing displays on sales floor and removed displays based on management's discretion.
- Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.
- Educated customers on proper care instructions for their newly created bears, ensuring lasting enjoyment of their purchase.
- Demonstrated versatility in fulfilling various roles within the store as needed, including cashier, party host, or stockroom assistant.
- Maintained a thorough understanding of all merchandise offerings to make informed suggestions based on individual preferences or special occasions.
- Suggested products and upsells to maximize store results and enhance guests experience.
- Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
- Contributed to the development of a positive workplace culture by consistently exhibiting a friendly, upbeat attitude and willingness to offer assistance when needed.
- Ensured a clean and organized workshop area, resulting in efficient work processes and an inviting environment for customers.
- Operated POS system to receive payments by cash, credit card, vouchers and automatic debit.
- Supported marketing efforts by promoting upcoming events or promotions.
- Troubleshot and resolved mechanical issues that occurred during the day.
Assistant Wedding Coordinator
Allesha Whitson
07.2023 - 10.2023
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Corresponded with clients to answer questions and resolve issues.
- Provided support to brides and grooms leading up to their wedding day by answering questions and offering guidance on various aspects of the planning process.
- Supported lead coordinator in day-of responsibilities, ensuring a smooth flow of activities throughout the event.
- Managed setup and breakdown of event decor, working closely with design team to execute client''s vision accurately.
- Contributed to successful events by creating detailed timelines and checklists for all involved parties.
- Maintained accurate records of client information, contracts, invoices, and payments using organizational tools such as spreadsheets or software programs.
- Assisted in the planning and coordination of weddings, ensuring every detail was executed to perfection.
Activity Leader
Marion After School Programs
12.2019 - 05.2023
- Supervise children in activities, snack and cleanup during MAP, create and carry out lesson plans for daily activities, monitor entry/exit gate for child pickup, answer phones and connect parents to proper personnel, fill out appropriate paperwork.
- Integrated academic and vocational based curriculum to help students learn and acquire life skills.
- Promoted inclusivity through developing activities suitable for participants with varying abilities and backgrounds.
- Coordinated special events, enhancing the overall activity program experience for participants.
- Kept activity rooms and equipment organized and clean.
- Ensured timely setup of equipment and spaces, facilitating smooth transitions between daily activities.
- Collaborated with fellow staff members to create innovative and engaging activities for all age groups.
- Developed a more efficient activity schedule, resulting in increased participant satisfaction.
- Increased parent satisfaction by maintaining open communication channels and providing regular updates on children''s progress.
- Cultivated a positive environment by enforcing safety rules and guidelines during every activity session.
- Managed supplies inventory to ensure the availability of required materials for each activity session.
- Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.
Cafeteria Monitor
Greenway Elementary School
10.2019 - 03.2020
- Supervise students during lunchtime, clean lunch tables.
- Documented incidents of inappropriate behavior or rule violations, reporting them to appropriate school personnel in a timely manner.
- Maintained a clean and organized dining area for improved student experience.
- Enhanced cafeteria safety by monitoring student behavior and addressing issues promptly.
- Consistently upheld school policies regarding conduct, cleanliness, and punctuality throughout daily operations.
Sales Associate
G33k Out
07.2018 - 08.2019
- Opening/closing, customer service, cash register (POS quickbooks), purchasing/receiving orders for inventory, stocking inventory, helping to coordinate pre-releases and events for various games for ages 6 and up in store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Janitorial Services
River City Commercial Cleaning, Inc
08.2016 - 10.2016
- Sweeping, moping, cleaning sinks/showers in the locker rooms and bathrooms at the YMCA
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial services.
- Promoted a clean and well-maintained facility through coordination of janitorial services and adherence to sanitation protocols.
PMR (Postmaster Relief/Replacement)
United States Postal Service
06.2012 - 09.2015
- Sorted all incoming/outgoing mail, Worked retail counter selling USPS products, processed and accepted incoming mail for domestic and international shipping, input data for proper paperwork, handled phone inquiries and complaints, Broke down and sorted mail from pallets
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Developed and maintained detailed reports of all post office activities.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
Education
High School Diploma -
Presque Isle High School
Presque Isle06.2010
Skills
- Data Entry
- Product Receiving/ Shipping (Domestic & International)
- Small Team Management
- Lesson Planning
- Retail Sales
- Inventory Management
- Customer Service/Information
- Minor Accounting
- General Administrative Office Duties
- Light Janitorial Work
- Small Event Coordination
- Printer, Fax, Scanner
- Public School Large Group Childcare
- Computer: Microsoft Word, Outlook Express, POS QuickBooks
- Machine Operation
- Guest Engagement
- Strong hand-eye coordination
- Deadline-oriented
- Inventory Control
- Display Maintenance
- Promotions
- Product Customization
- Add-on Sales
- Store maintenance
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Following Procedures and Protocols
- Workspace Organization
- Safety Regulations Adherence
- Labeling Boxes
References
- Sarah Graham, (352) 598-4496, Sarah.graham@marion.k12.fl.us
- Carla Brown, (352) 671-4898, Carla.brown@marion.k12.fl.us
- Alexis Davis, (352) 671-4898, Alexis.Davis@marion.k12.fl.us
- Allesha Whitson, (816) 592-1272, allesha.dockery@gmail.com
Timeline
Bear Builder
Build-A-Bear Workshop
09.2023 - 05.2024
Virtual Personal Administrative Assistant
Allesha Whitson
07.2023 - Current
Assistant Wedding Coordinator
Allesha Whitson
07.2023 - 10.2023
Activity Leader
Marion After School Programs
12.2019 - 05.2023
Cafeteria Monitor
Greenway Elementary School
10.2019 - 03.2020
Sales Associate
G33k Out
07.2018 - 08.2019
Janitorial Services
River City Commercial Cleaning, Inc
08.2016 - 10.2016
PMR (Postmaster Relief/Replacement)
United States Postal Service
06.2012 - 09.2015
High School Diploma -
Presque Isle High School
Similar Profiles
Daniel LIpkaDaniel LIpka
Assistant at E.H. Whitson Air ConditioningAssistant at E.H. Whitson Air Conditioning
Lydia AlbertsonLydia Albertson
Clinical Instructor at Tennessee Tech University Whitson Hester School of NursingClinical Instructor at Tennessee Tech University Whitson Hester School of Nursing
Cate NewcityCate Newcity
Administrative Intern at The Whitson GroupAdministrative Intern at The Whitson Group