Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced office settings. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible and productive when working with little to no supervision.
Hi, I’m
Alexander Casares
Austin,TX
Summary
Overview
17
years of professional experience
Work History
Austin White Lime Company
Procurement Administrative Assistant
05.2022 - Current
Job overview
- Supporting Procurement Director with scheduling and calendar maintenance for programs, meetings and events, room reservations, agenda preparation, and New Hire training
- Recording meeting minutes documenting action items and distributing to staff
- Managing schedules/calendars for all assigned staff including Senior Management
- Providing oversight and guidance of daily operations of Procurement Department
- Managing and overseeing 25+ Commercial Services vendors and contracts
- Maintaining office supplies and equipment for multiple office locations for all levels of staff including Senior Management, Board Members and Owners to maintain adequate stock levels
- Processing Purchase Requests in eMaint by creating Purchase Orders and Goods Receipts using SAP
- Producing weekly and monthly Expense, Sales, Inventory, Purchasing and Goods Receipts reports using SAP, eMaint and Excel [Pivot Tables, vlookup]
- Document control of internal and external communication and departmental procedural documents
- Assisting HR and IT with Asset Management relating to onboarding and offboarding of all company employees
- Managing training process for new Procurement employees
- Overseeing and managing timecards for all assigned employees
- Liaisoning between Procurement and Accounting by contacting vendors to obtain invoices, credit memos and account statements for NET 30 & NET 60 accounts
Austin Learning Center
Intern - Office Assistant
12.2021 - 05.2022
Job overview
- Answered multi-line phone calls and transferred to appropriate staff members
- Researched subjects at behest of staff to develop information and collate data
- Completed clerical tasks such as filing, copying and distributing mail
- Developed correspondence letters, memos and emails
- Sorted and organized files, spreadsheets and reports
- Interacted with customers by phone, email or in-person to provide expedient information
- Upheld office schedule and calendar to coordinate workflow and meetings
- Supported Program Director and staff members in administrative activities, documentation and data management
CenterPoint Energy
Safety Business Analyst
06.2019 - 02.2020
Job overview
- Statistical analysis of KPI metrics data for Safety Department including OSHA RIRs & DARTs, PVCIRs and Employee/Leadership Participation stats
- Managed and coordinated $1.5 million employee incentive “Energized-By-You” Power Rewards program
- Trained supervisors and managers on Collision and Injury incident entry
- Managed all Collision and Injury cases using SAP, SAP-EHSM, and Excel [Pivot Tables, vlookup]
- Conducted interviews with key business users to collect information on business processes and user requirements
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action
- Developed and controlled execution of reporting and analytics for multiple operations departments
- Drafted highly visible weekly, monthly, quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies
Fire Protection Service
Marine Document Clerk / Receptionist
02.2019 - 04.2019
Job overview
- Transcribed official documentation, reports and certifications for Marine vessels
- Performed quality assurance for accuracy of all documents
- Reviewed, transcribed and scanned workshop repair documentation
- Received and greeted visitors at front desk
- Prepared and distributed incoming mail
- Answered and forwarded all inbound calls
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, Excel and Access capabilities
Tom's Way Inc DBA VariZoom
Office Manager /Sales Manager
09.2014 - 01.2019
Job overview
- Performed AR/AP duties: debits/credits, bank wire processing, invoicing, collections, adjustments, reconciliations
- Processed all Domestic and International Purchase Orders
- Managed all Domestic and International Business Accounts
- Recruited, hired, managed, developed and trained staff
- Established and monitored goals and conducted performance reviews for employee promotions and salary increases
- Created training manual and process documents for New Hires
- Facilitated efficient sales techniques and strategies to ensure company growth
- Maintained office supplies, shipping packaging, manufacturing raw materials, and product inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts
- Coordinated and scheduled meetings and conferences by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office
- Completed bi-weekly payroll for 25+ employees
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Apple
SSO & Senior Support/Order Entry Specialist
09.2013 - 09.2014
Job overview
- Processed all Education Purchase Orders for Apple EDU customers using CRM and SAP
- Provided superior customer service via email, phone and Senior Support Help Desk
- Facilitated New-Hire Training/Mentoring program as a Subject Matter Expert [SME]
- Customer Support/
NetSpend DBA Skylight Financial
Customer Service Advocate/Fraud Specialist
02.2013 - 10.2013
Job overview
- Provided superior customer experience for Skylight Financial Paycard cardholders regarding financial/banking issues
- Maintained high levels of confidentiality to efficiently resolve password issues for online banking and PIN issues for debit cards
- Conducted Fraud interviews and processed Fraud claims for error resolution
- Researched and resolved account and service problems with friendly, knowledgeable support while actively listening to customers
- Met customer call guidelines for service levels, handle time and productivity measured monthly at an average rate of 98%+
Apple Inc
Agreement Administration Specialist
12.2011 - 12.2012
Job overview
- Provided customer support for Apple contracts including, APP, ASL, APSS, and other Enterprise level agreements
- Collaborated with agents in Apple’s worldwide contact centers to resolve complex agreement issues via phone and IRC
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Processed contract maintenance requests using CRM, SAP and Sonar tools
- Contacted customers effectively via phone or email in order to research and assist in providing resolution for agreement issues
- Provided monthly measured satisfactory Customer Service at an average rate of 98.7%+
- Drove workflow improvements by streamlining processes
- Selected for a Subject Matter Expert (SME) rotation to lead mentoring and on-floor training
ITC Management
Sr. Office Manager
05.2006 - 12.2011
Job overview
- Performed HR responsibilities: Onboarding, Offboarding, Training, & Personnel File Management
- Maintained computer and physical filing systems
- Recruited and managed of a team of 15-20 staff
- Produced and maintained detailed AR/AP records/reports
- Processed payables/receivables checks for multiple accounts
- Performed general Accounting duties: loading and posting transactions, data entry/analysis, account analysis
- Produced regular project and employee performance reports
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coached new hires on company processes while managing employees to achieve maximum production
- Analyzed campaign performance over time to increase long-term results
- Increased campaign productivity 10-15% annually
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Education
St. Edward's University
Bachelor's degree from Psychology
University Overview
Skills
10-Key Proficiency
Account Balancing
Account Reconciliation
Accounting: AR/AP
ADP
Advanced MS Office Suite Knowledge
Bookkeeping
Business Analysis
Calendar Management
Complex Problem-Solving
Computer Literacy: OSX & MS Windows
Contract Management
Critical Thinking
CRM Software
Customer & Client Relations
Customer Service
Data Collection
Data Entry
Data Management
Database Administration
Debits & Credits
Detailed Meeting Minutes
eMaint
Employee Timesheet Processing
Employee Training and Development
Filing
Front & Back Office Operations
GCRM
Google Docs
Help Desk
Multi-Order Management
Multi-Line Phone Systems
Office Management
OSHA Compliance
Payroll
Personnel File Management
Process Document Creation & Management
Process Optimization
Professional Phone Etiquette
QuickBooks
Report Analysis
Report Transcription
SAP
SAP CRM
SAP EHSM
Schedule Management
Senior Leadership Support
Sonar
Staff Management & Motivation
Statistical Data Gathering
Strategic Workflow Planning
Travel Planning & Administration
Typing Proficiency Speed: 72 WPM
Indeed Skills Assessments
Indeed Skills Assessments
- Work style: Conscientiousness - Highly Proficient - April 2022
- Bookkeeping - Proficient - April 2022
- Project timeline management - Expert - December 2022
- Attention to detail - Proficient - April 2022
- Administrative assistant/receptionist - Expert - April 2022
Timeline
Procurement Administrative Assistant
Austin White Lime Company
05.2022 - Current
Intern - Office Assistant
Austin Learning Center
12.2021 - 05.2022
Safety Business Analyst
CenterPoint Energy
06.2019 - 02.2020
Marine Document Clerk / Receptionist
Fire Protection Service
02.2019 - 04.2019
Office Manager /Sales Manager
Tom's Way Inc DBA VariZoom
09.2014 - 01.2019
SSO & Senior Support/Order Entry Specialist
Apple
09.2013 - 09.2014
Customer Service Advocate/Fraud Specialist
NetSpend DBA Skylight Financial
02.2013 - 10.2013
Agreement Administration Specialist
Apple Inc
12.2011 - 12.2012
Sr. Office Manager
ITC Management
05.2006 - 12.2011
St. Edward's University
Bachelor's degree from Psychology
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