Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexander Gross

Summary

Proven in enhancing customer experiences, I excel in guest services, significantly improving customer satisfaction. My experience with developed safety protocols, showcasing my ability to manage crises and ensure safety. My dedication not only elevates operational efficiency but also fosters positive, welcoming environments.

Overview

11
11
years of professional experience

Work History

Food and Beverage Attendant

Vala's Pumpkin Patch
08.2022 - 10.2023
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.

Bus Monitor

First Students Inc.
08.2020 - 04.2021
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
  • Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
  • Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
  • Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.

Associate

AMC Theatres
08.2018 - 03.2020
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Checked IDs for age-restricted shows in compliance with regulations.

Volunteer

VA Hospital
08.2012 - 03.2020
  • Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
  • Reported patient requests, concerns, and other observations to staff.
  • Transported patients and helped with discharge procedures.
  • Complied with HIPAA standards to confidentially maintain patient medical information.

Customer Service Cashier

Werner Park Ovations
04.2014 - 07.2015
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Work Experience Program -

Millard Young Adult Program
12820 N St, Omaha, NE
05-2015

High School Diploma -

Millard South High School
14905 Q St, Omaha, NE
05-2012

Skills

  • Kitchen Support
  • Food Preparation
  • Guest Services
  • Cleaning
  • Beverage Making and Delivery
  • Beverage Preparation

References

References available upon request

Timeline

Food and Beverage Attendant

Vala's Pumpkin Patch
08.2022 - 10.2023

Bus Monitor

First Students Inc.
08.2020 - 04.2021

Associate

AMC Theatres
08.2018 - 03.2020

Customer Service Cashier

Werner Park Ovations
04.2014 - 07.2015

Volunteer

VA Hospital
08.2012 - 03.2020

Work Experience Program -

Millard Young Adult Program

High School Diploma -

Millard South High School
Alexander Gross