Alexander Gross
Summary
Proven in enhancing customer experiences, I excel in guest services, significantly improving customer satisfaction. My experience with developed safety protocols, showcasing my ability to manage crises and ensure safety. My dedication not only elevates operational efficiency but also fosters positive, welcoming environments.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant
Vala's Pumpkin Patch
08.2022 - 10.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Bus Monitor
First Students Inc.
08.2020 - 04.2021
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
Associate
AMC Theatres
08.2018 - 03.2020
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
Volunteer
VA Hospital
08.2012 - 03.2020
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Reported patient requests, concerns, and other observations to staff.
- Transported patients and helped with discharge procedures.
- Complied with HIPAA standards to confidentially maintain patient medical information.
Customer Service Cashier
Werner Park Ovations
04.2014 - 07.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Work Experience Program -
Millard Young Adult Program
12820 N St, Omaha, NE05-2015
High School Diploma -
Millard South High School
14905 Q St, Omaha, NE05-2012
Skills
- Kitchen Support
- Food Preparation
- Guest Services
- Cleaning
- Beverage Making and Delivery
- Beverage Preparation
References
References available upon request
Timeline
Food and Beverage Attendant
Vala's Pumpkin Patch
08.2022 - 10.2023
Bus Monitor
First Students Inc.
08.2020 - 04.2021
Associate
AMC Theatres
08.2018 - 03.2020
Customer Service Cashier
Werner Park Ovations
04.2014 - 07.2015
Volunteer
VA Hospital
08.2012 - 03.2020
Work Experience Program -
Millard Young Adult Program
High School Diploma -
Millard South High School
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