Alexander G. Mulkey
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Member Experience Associate
Lake Trust Credit Union
06.2023 - Current
- Assist members with various financial transactions such as account transfers, applying payments, and monitoring for fraudulent activity.
- Enhance member satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborate with team members to achieve shared goals and improve overall member experience.
- Aid members in navigating online platforms, resulting in a smoother user experience and higher digital adoption rates.
- Educate members on the benefits of various programs and services, increasing engagement levels and retention rates.
- Proactively identify potential issues affecting members, taking action to mitigate negative impacts on their experiences.
- Maintain detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
Customer Consultant
Planted Provisioning
09.2022 - 04.2023
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Boosted sales by providing tailored product recommendations based on client needs and preferences.
- Managed high volume of consumers and maintaining exceptional service standards while efficiently handling customer concerns.
- Implemented feedback from customers to improve company policies, leading to increased satisfaction rates.
- Actively sought opportunities to expand product knowledge, ensuring that customers received accurate and up-to-date information.
Customer Consultant
Lume Cannabis Company
10.2020 - 09.2022
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
Education
General Studies
Washtenaw Community College
Ann Arbor, MI12.2024
Skills
- Community Engagement
- Performance Tracking
- Brand representation
- Exceptional communication
- Data entry proficiency
- Member retention strategies
- Product Sales
- Call center experience
- Customer Support
- Account Management
Timeline
Member Experience Associate
Lake Trust Credit Union
06.2023 - Current
Customer Consultant
Planted Provisioning
09.2022 - 04.2023
Customer Consultant
Lume Cannabis Company
10.2020 - 09.2022
General Studies
Washtenaw Community College